Property Management Operations Manager

2 weeks ago

Ascot, Australia Place Estate Agents Full time

Are you currently a Real Estate professional with extensive Property Management experience who is considering your next career move? This could be the perfect role for you.
Due to continued growth across our Place Ascot and Place Nundah offices we are excited to present this unique and newly created opportunity for a Property Management Operations Manager. We boast a stable, highly experienced, motivated, and knowledgeable PM team that thrives on providing exceptional customer service. This position will be an integral link between the Property Management and Leadership teams across our two successful businesses.
Innovation and excellence are at the forefront of everything that we do here at Place, and we have the most up-to-date systems, technology, and processes to further support you in the role. Not to mention the extensive on-going training and social opportunities to mingle with other property management teams across the group plus the opportunity to attend the amazing Place Property Management Conference and Awards Evening.
Role Description
- Your typical day in this role will include, but is not limited to, the following:

- Provide on-the-ground leadership, direction, and guidance to the Property Management team in collaboration with the Team Leader
- Act as a concierge to the BDM team, assisting them to prepare appointment documentation and complete compliance checks ensuring a smooth transition to the property management team and a stellar experience for the client
- Manage a small portfolio of properties through the new business onboarding process before providing handover to Property Manager
- Provide initial and ongoing training, coaching and trouble-shoot support to team members to ensure technical compliance is maintained across all positions
- Maintain a technical aptitude and knowledge of Property Management process and legislation and assist the BDMs to grow their knowledge
- Coordinate relevant industry events such as training opportunities, client events, trade shows, and Industry event contributions
- Establish monthly 1:1 meetings, prepare and execute annual growth plans and contribute to change management;
- Work collaboratively with various necessary departments to establish a smooth employee onboarding program and nurture new starters within the department
- Consistently review department performance and undertaking against the strategy ensuring alignment to the business plan of the department
- Act as an escalation point to resolve any conflicts that may arise within portfolio’s

**Requirements**:

- Hold a current Queensland Salespersons Registration;
- Recent property management experience in a senior capacity;
- Extensive legislative knowledge and understand and comfortable with recent legislative changes;
- Proven experience with implementing new systems and processes resulting in better business performance;
- Experience leading and developing a team;
- Team player mindset who is happy to assist where necessary;

**Benefits**:
We believe that our people are our number 1 asset so there is no lack of training, both internal and external. Our Property Management teams are the driving force within our business, so much so that we provide support with:

- Staff recognition and rewards programs;
- Endless training and development opportunities;
- A fun, supportive and energetic office culture;
- Dream Manager Mentor Program;
About Place Estate Agents
Place Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. Our business is cutting edge and we are constantly looking to challenge tradition in order to provide our clients with the best service, advice, and products available. We employ over 400 people across multiple offices in south-east Queensland who are recognised in their local communities for their professionalism, expertise, and ability to service clients in an ever-changing market.
If you want to learn more about our People and our Place, don’t just take our word for it, check out #lifeatplace. With opportunities for growth and celebrations for your wins, why not make our Place, your Place?

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