Product Owner

1 month ago

Sydney, Australia ING Full time

Calling all **Customer Journey Experts (CJE) Product Owners with a **specialty** in Payment Schemes

ING, Australia’s most recommended bank, is looking for an experienced **Product Owner -Payment Schemes** who has experience in at least one core element of VISA, EFTPOS, OSKO/NPP, BPAY or other pay anyone payment schemes

As a **Product Owner** at ING, you’ll have the skills required including problem solving; with incredible analytical skills; it goes without saying however the hunger for working in a fast paced **agile** environment is essential.

An ING Product Owner possesses the essential skills of:

- A Product Owner
- A Business Analyst
- A Scrum Master _all in 1_
- Managing on and offshore squads
- Writing user stories
- Acting as a conduit between our business users and our technology team in a pure Agile methodology Way of Working

As our **Product Owner**, you'll decide what is being worked on within a squad (in consultation with a Tribe Lead/Chapter Lead), responsible for meeting the squad’s KPI’s and decide what the key priorities are.

**Agile **knowledge is essential along with the ability to influence and negotiate across internal stakeholders business wide.

You’ll love the opportunity to be able to work independently as a true self-starter

Ready to make an impact on our business?

**What are you going to do? You will be**
- Developing and managing the lifecycle of projects allocated to the Tribes roadmap for a specific domain including products, services, channel delivery and other business processes
- Achieving an optimal customer experience whilst meeting ING’s Risk, Regulatory and Compliance targets locally and globally
- Participating in the Chapter meetings, standard scrum events for the squad stand up, refinements, reviews and retrospectives; **writing user stories is an essential qualification**:

- Representing the voice of the customer, have a strong vision as to how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers
- Managing and resolving incidents, events and issues and recommend improvements required for the product or service or user

**What are we looking for? Someone who has**
- Experience in at least one core payment element of either visa, eftpos, osko, bpay or pay anyone payment schemes - more than one payment scheme experience will be seen as highly advantageous
- Experience in a customer environment, where the customer needs are at the heart of the proposition development
- Sound data interrogation skills and the ability to make decisions based on data
- An energetic personality and the capabilities to optimally function within an Agile environment who is creative and an out-of-the box thinker who likes to work in a multidisciplinary team
- The ability to work effectively in a diverse team based environment, who is a fast learner with a thirst for knowledge acquisition

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Applications close Monday 2nd June 2023

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