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Field Technicians

1 month ago

Sydney, Australia Staffing Group Full time

Full-time position with a company that genuinely cares
- Autonomous Growth
- Premium Brand Ambassador

**About the Job**
Renowned for the excellence of its domestic and commercial appliances, our client has secured a prominent position in the Australian and New Zealand markets. Embracing the ethos of "Forever Better," our client is committed to continuous improvement, fostering a culture of growth and innovation.

**Join Our Dynamic Team - Field Service Technician Opportunity in NSW**
An exceptional opportunity awaits a dedicated and enthusiastic Service Technician to join our Professional team in NSW. Reporting to the Senior Service Technician - NSW, this role guarantees a dynamic work environment with each day presenting new challenges.

Armed with tools provided by us, you'll hit the road in a branded vehicle, attending service calls at our Professional sites and engaging with our valued customers. As the face of the brand, you'll be adept at servicing a range of high-quality Professional appliances, showcasing your skills on both new and well-loved products.

**Why Choose Us?**
- **Your Growth Matters**: Join a company that values your professional development. We provide ongoing training, keeping you at the forefront of industry advancements.
- **Be the Hero**: As a Service Technician, you'll be the unsung hero for our customers. Solve unique challenges, provide top-notch service, and make a real impact every day.
- **Premium Brand Experience**: Work with a brand that stands for quality, longevity, and sustainability. Be part of a team that takes pride in delivering the best to our customers.
- **Autonomy and Flexibility**: Enjoy the freedom to manage your schedule and resources independently. We trust our technicians to handle their workload efficiently.
- **Join a Supportive Community**: Become part of a workplace that values collaboration, inclusivity, and mutual respect. Your authentic self is welcomed here.

**We're Seeking Someone Who**:

- Takes pride in providing exceptional customer service, fostering and nurturing customer relationships.
- Desires a role with a premium brand, emphasising product quality, longevity, and sustainability.
- Demonstrates the ability to work independently, managing time effectively and utilising resources efficiently.
- Possesses an enthusiastic and positive demeanour, thrives on meeting targets, and is passionate about product service.

**Responsibilities**:

- Perform quality field service repairs on-site or in the workshop.
- Ensure accurate and timely completion of necessary paperwork and service invoices.
- Manage van stock efficiently.
- Handle and resolve customer complaints in the field within company guidelines.
- 'A' Grade Electrical License or equivalent, or Restricted Electrical License or equivalent.
- Current and valid full NSW driver's license.
- Sound technical knowledge of electrical and mechanical fault finding with effective problem-solving skills.
- Background in gas, refrigeration, household appliances, or white goods (advantageous but not required as extensive product training will be provided).
- A willingness to adapt to changing technology and work methodologies.
- Experience in commercial laundry, dishwashing, and/or laboratory fields highly regarded but not essential.

Your journey starts here. Be part of a professional and friendly work environment, enjoy access to initiatives such as a yearly health check and Employee Assistance Program, and avail generous staff discounts on our products. Join us and make a real impact in a workplace that values your growth and contributions.

**Our Commitment to Diversity**:
We believe our people are the driving force behind our success. Experience a workplace where you can bring your authentic self, fostering mutual respect in a safe and inclusive environment. Join us in our collaborative culture, driving diverse thinking, continual learning, and evolution.