Small Business Manager
2 weeks ago
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.
The Small Business Manager is critical to making this happen and will
Be a specialized growth segment that works closely with brokers and aggregators in the market in a synergetic relationship to deliver premium, market leading financial solutions for our mutual valued customers
Be co-managing a National POD of small business customers and providing banking services remotely
Retain and grow existing high value Premium Broker customers by completing A-Z Reviews, uncovering customer needs, and selling the full range of ANZ solutions, resulting in high levels of customer satisfaction and revenue growth
Work closely with our frontline Premium SBB teams and gain exposure to elite broker partnerships, premium customer relationship management and complex credit.
**Role Location**: Level 1C, 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Schedule**: Full time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs
Be self-driven and highly motivated
Be naturally curious and a team player, able to operate in a fast paced, dynamic environment,
Have experience in customer service and an entrepreneurial spirit,
Demonstrate an understanding of Small Business Financial Data,
Strong negotiation, customer management and relationship management skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Your Career at ANZ
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Job Posting End Date
31/01/2023, 11.59pm, (Melbourne Australia)
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