Key Account Manager, Apac

3 weeks ago

Perth, Australia Sinch Full time

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

The APAC Key Account Manager has the responsibility of managing a territory of high value SMB accounts for ClickSend’s APAC region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

**Key responsibilities**:

- Coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement
- Position yourself as a trusted advisor to your customers to understand their challenges and goals
- Continually learn in order to establish yourself as an expert resources for the technologies and solutions we sell
- Develop Quarterly Briefing Reporting decks and present the to your key accounts in order to further their understanding of ClickSend’s capabilities.

To be successful in this role you will have proven Account Management experience working across a variety of verticals. You are a solutions focused seller that understands the customers problems, creates solutions and can communicate ROI and demonstrates the ability to negotiate. You are driven to expand customer relationships, find growth opportunities and prospect deeper within an account. You are numbers driven and report literate. Churn metrics, Retention ratios and Pipeline Analysis are part of your vernacular. Ideally, you would have familiarity with Salesforce, Intercom, Slack and the general ability to navigate across a rather big tech stack. You love to learn and continually seek to understand how things work. You are self-disciplined, organized and loathe micromanagement (because you don’t need it). Obviously, you have excellent written and verbal communication skills and you can hold your own in a presentation online or in person. You are a motivated professional, ready to manage our best accounts.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement

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