Customer Experience Design Officer

3 weeks ago


Brisbane, Australia Communities, Housing and Digital Economy Full time

The Customer Experience Design Officer is part of the Design and Capability team, which is an innovative, multi-disciplinary team that champions the delivery of contemporary, customer-centric and digitally enabled Queensland government services.As a member of the Design and Capability team, you will: - Support the overall customer experience strategy, human-centred design program to design high-quality customer experiences across government
- Define target customer persona's, identify problems or opportunities to improve customer experience, and co-design innovative solutions which can drive change
- Provide customer insight to find opportunities for continuous improvement of service designservice design
- Prepare high quality customer experience documents including, pre-discovery, discovery, insights, process, and journey mapping documents to support delivery of the customer experience milestones
- Provide project management support by coordinating the development and delivery of design sprints, including planning workshops project targets, timelines, documentation and stakeholder/SME engagement
- Make a difference for Queenslanders
Work with the backing of a values-led team and a supportive leadership group, committed to improving the customer experience of Queensland Government services and design of digital products and services.Attractive salary and benefits; generous leave entitlements; flexible work options.
If you think you are well suited to this role, please APPLY NOW
Applications to remain current for 12 months.

**Job Ad Reference**: QLD/509030/23

**Closing Date**: Thursday, 07 September 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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