Current jobs related to Customer Experience Designer - Brisbane - The Lottery Corporation Limited

  • Customer Experience Design Lead

    4 months ago

    Brisbane, Australia Talent International Full time

    australia brisbane contract negotiable- **9 month Contract | Possible extension**: - **Flexible WFH arrangement | Not fully remote**: - **Paying up too $760 inc super P.D** **The role**: The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to...

  • Appliance Service Technician

    2 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About UsFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a team of professionals who take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading...

  • VR Experience Designer

    2 weeks ago

    Brisbane, Queensland, Australia Xpt Software Australia Pty Ltd Full time

    About the Role:XPT Software Australia Pty Ltd is seeking a highly skilled and experienced VR Experience Designer and Project Lead to join our team. As a key member of our team, you will be responsible for designing and developing immersive learning experiences that meet the needs of our clients.Key Responsibilities:Conduct research on assigned content areas...

  • VR Experience Designer

    2 weeks ago

    Brisbane, Queensland, Australia Xpt Software Australia Pty Ltd Full time

    About the Role:XPT Software Australia Pty Ltd is seeking a highly skilled and experienced VR Designer and Project Lead to join our team. As a key member of our team, you will be responsible for designing and developing immersive learning experiences that meet the needs of our clients.Key Responsibilities:Conduct research on assigned content areas to create...

  • Learning Experience Designer

    3 months ago

    Brisbane, Australia Great Southern Bank Full time

    Learning Experience Designer Great Southern Bank has a great opportunity for a Learning Experience Designer to join the P&C team.This role will be based in the Brisbane head office located in the CBD. As a Learning Experience Designer, you will assist in developing and executing the Learning and Development Strategy to create the best technical learning...

  • Learning Experience Designer

    4 days ago

    Brisbane, Queensland, Australia BOQ Full time

    About the RoleWe're seeking a skilled Capability Design Specialist to join our team on a 6-month contract. As a key member of our workforce, you'll consult with stakeholders to understand business problems and design effective learning solutions.Your primary focus will be on crafting comprehensive learning experiences that drive exceptional outcomes. From...

  • Learning Experience Designer

    4 days ago

    Brisbane, Queensland, Australia Credit Union Australia Full time

    About the RoleWe are seeking a highly skilled Learning Experience Designer to join our team at Great Southern Bank. As a Learning Experience Designer, you will play a key role in developing and executing the Learning and Development Strategy to create engaging and effective learning experiences for our employees.Key ResponsibilitiesDesign and develop...

  • Learning Experience Designer

    3 months ago

    Brisbane, Australia Credit Union Australia Full time

    Learning Experience Designer Great Southern Bank has a great opportunity for a Learning Experience Designer to join the P&C team. This role will be based in the Brisbane head office located in the CBD. As a Learning Experience Designer, you will assist in developing and executing the Learning and Development Strategy to create the best technical...

  • User Experience Design Officer

    4 weeks ago

    Brisbane, Australia Transport and Main Roads Full time

    As a User Experience Design Officer you will deliver user experience and user interface design for digital products that provide access to services, ease of use and high value to Queenslanders. **Key responsibilities include**: - Deliver user experience and user interface design for digital products that provide access to services, ease of use and high value...

  • Lead User Experience Designer

    3 months ago

    Brisbane, Australia u&u Recruitment Partners Full time

    I am currently partnering with one of Queensland's largest employers to recruit an experienced Lead Front End Developer to lead development and maintenance of a large customer-centric web solution as part of an Agile team. This is an initial 8-month day rate contract + likely extensions based in Brisbane's CBD with some work flexibility options...

  • Learning Experience Designer

    1 day ago

    Brisbane, Queensland, Australia Mansell Taylor Consulting Full time

    Instructional Designer OpportunityMansell Taylor Consulting is seeking an experienced Instructional Designer to join our team. As an Instructional Designer, you will collaborate with stakeholders to design and develop engaging online courses using leading e-learning tools.Key Responsibilities:Partner with internal and external stakeholders to identify and...

  • Learning Experience Designer

    7 days ago

    Brisbane, Queensland, Australia Mansell Taylor Consulting Full time

    {"title": "Instructional Designer Opportunity", "content": "Unlock Your Potential as an Instructional DesignerMansell Taylor Consulting is seeking a talented Instructional Designer to join our team. As an experienced professional, you will collaborate with stakeholders to design and develop engaging online courses using leading e-learning tools like...

  • User Experience Designer

    4 months ago

    Brisbane, Australia Peoplebank Full time

    Location: - Brisbane- Job Type: - Contract- Posted: - about 4 hours ago- Contact: - Alan Kocjman- Discipline: - General IT - Reference: - 257884**Role Overview**: Seeking an experienced information designer (UX Designer) to lead the development of a variety of design products, including strategies, presentations, and visual documentation that will boost the...

  • Customer Experience Lead

    3 months ago

    Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As the Customer Experience Lead, you'll be instrumental in driving the...

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Marketing Full time

    Job Summary:The Customer Experience Specialist will play a critical role in driving the company's customer-centric initiatives. This position will be responsible for managing the Voice of Customer (VoC) program, which aims to capture and analyze customer feedback to inform business decisions.Key Responsibilities:Manage the VoC program in Qualtrics, including...

  • Service Designer

    1 week ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    About the RoleWe are seeking an experienced Service Designer to join our dynamic team at HOBAN Recruitment. As an EL1 Service Designer, you will be responsible for leading multidisciplinary teams, providing strategic and tactical oversight, and ensuring that our services meet the needs of participants and stakeholders.Key ResponsibilitiesLead research...

  • Customer Experience Lead

    3 months ago

    Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As the Customer Experience Lead, you'll be instrumental in driving the...

  • Bench Jeweller

    3 days ago

    Brisbane, Australia A.G Designer Jeweller Full time

    A.G Designer Jeweller, a high-end manufacturing jeweller, is looking for an **experienced Bench Jeweller** to join our close-knit team located in the Tattersalls Arcade, Brisbane CBD immediately working **five days a week from Monday to Friday** (average of 38 hours per week). The A.G team of master jewellers, gemstone specialists and designers work with...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia AA Appointments Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at AA Appointments. As a key member of our Travel Division, you will play a crucial role in driving business growth and customer satisfaction through effective Voice of Customer (VoC) programs.Key ResponsibilitiesDevelop and implement VoC programs in Qualtrics to gather...

  • Learning Experience Designer

    4 months ago

    Brisbane, Australia CoAct Full time

    **Introduction**: Are you ready to revolutionize the world of learning? Become an integral part of our Learning & Development team as a dynamic Learning Experience Designer. In this thrilling 12-month contract, you'll spearhead content review, rewriting, and compilation, staying hands-on and aligned with our innovative framework. You'll shape the future of...

Customer Experience Designer

4 months ago

Brisbane, Australia The Lottery Corporation Limited Full time

Could this be one of those rare moments to do the best work of your career?

At The Lottery Corporation, our story continues to evolve every day. The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we’re a new company, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Come join the winning team

What you’ll do 

Reporting to the Head of Customer experience you will use your design experience to understand and identify gaps in our ‘Must Win’ customer journeys, working with channel owners to optimise experiences to deliver onboarding, churn, retention, and Customer lifecycle strategies. You will gather deep knowledge and insights of Customer behaviour improving the overall Customer Experience.

You will:

  • Collaborate with a range of teams to identify opportunities, solve problems, and deliver improved outcomes for Customers using design thinking and innovation methodologies
  • Be responsible for taking actionable insights and using these to generate target concepts that meet or exceed our customer expectations balanced with the needs of the business
  • Develop and champion Customer personas to frame journeys, issues, and opportunities
  • Facilitate workshops/co-creation activities with internal staff, Retailers and Customers to codesign solutions
  • Build a unique toolkit of design tools
  • Support the creation and delivery of a Design Community of Practice
  • Collaborate with internal stakeholders to ensure designs are technically feasible and validate that implementation reflects the intended design.
  • Identify and evaluate CX and Design trends and offerings, be at the forefront of Design practices and developments.
  • Facilitate collaborative activities across departments to turn Customer insights into action
  • Operate as a genuine trusted advisor within the business, building strong business relationships based on trust and delivery.

What you’ll bring 

  • Bachelor's degree or equivalent in a Design, quantitative discipline, or social sciences
  • 3 – 5 years’ work experience within a large commercial environment with a demonstratable portfolio of inspired and innovative Experience design.
  • Strong workshop facilitation skills and driving delivery in a collaborative environment.
  • Presentation skills: you don’t report stats or send out reports – you tell stories backed up by data. You are comfortable presenting to a broad audience of stakeholders and are not afraid to defend your findings in a discussion. You know how to formulate and present your story depending on the audience.
  • Demonstrated experience in tools such as Sketch, MIRO and Invision for wireframe and prototype creation for visual design.
  • You know how to formulate and present your story depending on the audience.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too

The list is extensive but here are a few:

  • We have a flexible approach to working with a range of options to suit different roles and individuals. This could include hybrid working, flexible hours or modified working patterns
  • A multitude of leave types such as cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
  • We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support
  • We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
  • We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About The Lottery Corporation

The Lottery Corporation is Australia’s largest lottery company and one of the best-performing lottery businesses in the world.

Even though we’re a new name, we continue the incredible history of Australian lotteries. The Lottery Corporation™ was created following the Tabcorp demerger in 2022 and is now home to The Lott and Keno – brands and games that have been adding excitement to Australians’ lives for decades.

Operating in every state and territory except Western Australia, The Lottery Corporation offers exciting games that not only deliver life-changing wins to our customers but make a meaningful difference to our community.

COVID 

The Lottery Corporation is working closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

This position can be based in Brisbane, Sydney or Melbourne.