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Case Manager

2 months ago

Sunshine, Australia SUPPORT NEST Full time

_**SUPPORT NEST**_

SUPPORT NEST is a state-wide Victorian organisation assisting people with disability, their families and carers from diverse cultural backgrounds. SUPPORT NEST’s philosophy is empowerment of people with disability and their full inclusion in the broader society. Equality is the over-riding principle, bridging is the method and advocacy is the tool to achieve a common goal.

**Vision**

To create a world where disability is no longer an obstacle that stops someone from achieving their life goals and making a positive contribution to their community.

**NDIS Support Unit**

The NDIS Support Unit provides support to NDIS clients, their carers and families via SUPPORT NEST’s NDIS Programs:

- NDIS Disability Support, In-Home Care
- NDIS Disability Support; Supported Independent Living (SIL)
- NDIS Disability Support;
**Position Description**:
The role of the Disability Support Case Manager is to manage services provided to SUPPORT NEST Disability Support care recipients, carers and families which will support and maintain the care recipient’s ability to achieve their goals as outlined in their care plans and service agreements.

**DUTIES**
- Conduct service planning (including care plans and service agreements) and initial and ongoing assessment of care recipients, ensuring that appropriate referral pathways are provided to carers and families.
- Assist Support workers to deliver services to carers, families and care recipients of NDIS and CoS packages.
- Liaison and consultation as required with other SUPPORT NEST programs, partners, funding bodies and government departments.
- Provide on-call phone support to Support Workers outside normal office hours as required.
- Assist the program to meet external and internal audit requirements of the funding bodies and the agency.
- Contribute to appraisals and performance reviews for Disability Support staff as required under SUPPORT NEST procedures.
- Assist in planning and coordinating events specifically related to the Disability Support program.
- Maintain data collection systems as required by funding authorities and submit data and information reports as required.
- Promote the program to NDIS service providers and potential participants. Other tasks and duties as directed by the Manager or the NDIS Support Unit Coordinator.

**RESPONSIBILITIES**

Screen and manage referrals from the NDIS Support Coordinators and planners to the Disability Support program.

Establish contact with Disability Support program care recipients, their carers and families, during the planning stages of their support.

Regularly review programs of activities to ensure that they meet the expressed needs of recipients. Prepare reports as required on the program’s progress and development.

Participate as required in relevant local and regional networks.

**KEY PERFORMANCE INDICATORS**

The Case Manager’s performance will be measured against the following criteria:

- The standard of participants planning and support records
- Satisfaction of participants (or carers) with support and service planning, as gauged by participant (or carer) feedback.
- Meeting allocated targets.
- Accurate and timely maintenance of recipients’ records in accordance with SUPPORT NEST procedures.
- Conformance with SUPPORT NEST policies, procedures and audit requirements.

**KEY SELECTION CRITERIA**:
**Essential**

Knowledge of the NDIS programs

Previous experience in a comparable position involving case management.

Previous experience of NDIS package administration including service agreements.

Demonstrate a high level of written and oral communication skills.

Excellent time management skills.

Hold a valid and current licence to drive a motor vehicle, issued by the appropriate authority in the jurisdiction in which the holder will drive, and appropriate to the type of vehicle to be driven.

**Desirable**

Formal qualifications in social work, community development, community services or related areas.

Previous experience of working with carers from ethnic communities.

Previous experience of working with people with disability.

Experience of budget preparation and expenditure tracking.

Knowledge of the Commonwealth Home Support program.

**Casual Part-time ( 3 days a Week)**

**Job Types**: Part-time, Casual

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift
- On call

Ability to commute/relocate:

- Sunshine, VIC 3020: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Case management: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Application Deadline: 06/02/2023

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