Home Care Advisor

2 weeks ago

Wollongong, Australia ITSOWEL Aged & Community Services Full time

**POSITION TITLE HOME CARE ADVISOR**

**QUALIFICATIONS REQUIRED: Minimum Certificate IV in Aged Care or other Allied Health qualifications**

**AWARD/GRADE/LEVEL** SCHADS Award, Level 4

**HOURS **35 hrs per week

**LOCATION **ITSOWEL Office, 21 Stewart Street, Wollongong and other locations across the Illawarra

**ROLE PURPOSE**

The **Home Care Advisor **works in partnership with consumers of Government funded Home Care Packages to coordinate high quality care and support services through internal and external providers in order to achieve the best outcomes for the consumer’s quality of life.

The Home Care Advisor is responsible for the safety and quality of their own professional practice, consistent with ITSOWEL’s policies and procedures, HCP guidelines and Aged Care Quality Standards.

**KEY ROLES AND RESPONSIBILITIES**

The employee’s responsibilities include but are not limited to:
**Sustainability**
- Monitor client budgets and HCP expenditure, ensuring services are provided within funding levels of each HCP
- Work with accounts and finance team to ensure accurate and timely financial administration and reporting

**Administrative**
- Complete case notes after all consumer visits and phone communication
- Develop, monitor and maintain consumer support plans with a consumer directed care service delivery framework
- Ensure that all services are delivered in accordance with consumer’s support plan which is supported by the MAC support plan and that it provides sufficient detail and guidance for staff to provide a comprehensive care service in line with the consumer’s goals and directions
- Maintain accurate records and reports in accordance with the Aged Care Quality Standards
- Undertake (set up and follow up) administrative procedures and systems necessary for clinical care management, risk management, consumer care plan reviews and other systems as required
- Maintain and manage sub-contractors for the provision of HCP services in line with HCP Government guidelines
- Identify and control work, health and safety issues in the consumer’s home
- Ensure all complaints from consumers are investigated and resolved in line with ITSOWEL policies and procedures
- Plan and action annual feedback and survey forms including follow up of improvements required
- Update Feedback Register

**Consumer Satisfaction and Impact**
- Assist and enable clients to understand their aged care funding in accordance with financial budgets
- Develop, monitor and maintain consumer support plans with a consumer directed care service delivery framework
- Ensure that all services are delivered in accordance with consumer’s support plan and that they provide sufficient detail and guidance for staff to provide a comprehensive care service in line with the consumer’s goals and directions
- Handling complaints and incident reports related to HCP services

**Home Care Package Client Intake and Community Reach**
- Provide an efficient, high level of customer service and helpful first point of contact for actual and potential clients and referrers
- Engage with consumers, carers, the community and service providers to improve access to ITSOWEL’s HCP’s
- Work effectively with other aged care services team members to ensure effective internal referrals from CHSP to HCP
- Work with executive on marketing campaigns for Home Care Packages

**Supervision, education and training of staff**
- Support and manage Care Support Workers, including planning yearly training and team meetings
- Encourage teamwork and foster good communication with Care Support Workers

**Consumer Satisfaction ** a. Assist and enable consumers to understand their aged care funding b. Together with the home care team conduct annual consumer surveys and act upon feedback

**Service planning and development**
- Assist in the development of quality improvement processes
- Actively contribute to service planning and improvement
- Be up to date with current policies and changes to Government policy
- Ensure compliance with relevant regulatory compliance
- Participate in the preparation and completion of quality reviews and accreditations

**People and Culture**
- Participate in information sessions, training, staff meetings, conferences, community forums and seminars as required
- Work collaboratively within the Organisation as well as with other external service providers and health professionals

**Service planning and development**
- Assist in the development of quality improvement processes
- Actively contribute to service planning and improvement
- Be up to date with current policies and changes to Government policy
- Ensure compliance with relevant regulatory compliance
- Participate in the preparation and completion of quality reviews and accreditations

**People and Culture**
- Participate in information sessions, training, staff meetings, conferences, community forums and seminars as required
- Work collaboratively within the Organisation as well

  • Home Care Advisor

    2 weeks ago

    Wollongong, Australia IRT Full time

    Home Care Advisor **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged...

  • Home Care Advisor

    4 days ago

    Wollongong, Australia IRT Group Full time

    About IRTIRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience. Founded in 1969, IRT’s...

  • Home Care Worker

    4 weeks ago

    Wollongong, Australia Home Instead Wollongong Full time

    **Are you an experienced Aged Care Worker looking to make a difference in your local Community? Never has it been better to join the industry that rewards you!** **We have a vacancy in your area for a rewarding career as a Home Instead CAREGiver. Consistent rosters, Casual, flexible work / life balance. Help someone in need.** Home Instead is a large,...

  • Home Care Worker

    1 week ago

    Wollongong, Australia Home Instead Wollongong Full time

    **Are you an experienced Aged Care Worker looking to make a difference in your local Community? Never has it been better to join the industry that rewards you!** **We have a vacancy in your area for a rewarding career as a Home Instead CAREGiver. Consistent rosters, Casual, flexible work / life balance. Help someone in need.** Home Instead is a large,...

  • Home Care Worker

    1 week ago

    Wollongong, Australia Home Instead Wollongong Full time

    **Are you an experienced Aged Care Worker looking to make a difference in your local Community? Do you speak a second language?** **We are a culturally diverse company seeking an Italian & English speaking CAREGiver to join our team.** We are seeking a **bilingual**, reliable, empathetic and compassionate CAREGiver to join our ever growing team of 200....

  • Home Care Advisor

    1 week ago

    Wollongong City Council, Australia IRT Australia Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don't feel like you ''tick all the boxes'', we strongly encourage you to apply...

  • Home Care Worker

    1 week ago

    Wollongong, New South Wales, Australia Home Instead Wollongong Full time

    Are you an experienced Aged Care Worker looking to make a difference in your local Community? Do you speak a second language?We are a culturally diverse company seeking an Italian & English speaking CAREGiver to join our team.We are seeking a bilingual, reliable, empathetic and compassionate CAREGiver to join our ever growing team of 200. Don't let the...

  • Home Care Employee

    1 week ago

    Wollongong, New South Wales, Australia Presbyterian Aged Care Full time

    About usOur mission is to provide care and accommodation for older Australians, with a commitment to excellence. For over 75 years, we have been one of Australia's most experienced and trusted providers of aged care services. We know how to provide compassionate care.About the rolePeople are the heart of everything we do. As our Home Care Employee, you will...

  • Home Care Employee

    3 weeks ago

    Wollongong, Australia Presbyterian Aged Care Full time

    About us Our mission is to provide care and accommodation for older Australians, with a commitment to excellence. For over 75 years, we have been one of Australia's most experienced and trusted providers of aged care services. We know how to provide compassionate care. About the role People are the heart of everything we do. As our Home Care Employee, you...

  • Home and Community Care Worker

    1 week ago

    Wollongong, New South Wales, Australia Kells Dynamic Care Full time

    In this role, you will provide support to the client to assist in the management of day to day activities, enabling independent living and helping the client reach their health and lifestyle goals.Client Description: MALE in a wheelchair, non-ambulant. No intellectual disabilities. No pets in the home. No smoking in the home.BUDDY SHIFTS AND FULL TRAINING...

  • Disability Support Care Worker

    2 weeks ago

    Wollongong, Australia My Home Living Care Pty Ltd Full time

    **About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. **About the...

  • Disability Support Care Worker

    1 month ago

    Wollongong, Australia My Home Living Care Pty Ltd Full time

    **About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. **About the...

  • Disability Support Care Worker

    3 days ago

    Wollongong, Australia My Home Living Care Pty Ltd Full time

    **About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. **About the...

  • Disability Support Care Worker

    2 weeks ago

    Wollongong, Australia My Home Living Care Pty Ltd Full time

    **About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. - NDIS Worker...

  • Disability Support Care Worker

    1 week ago

    Wollongong, New South Wales, Australia My Home Living Care Pty Ltd Full time

    About UsMy Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support.We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer's home and community needs.About the Role:As an Assistant...

  • Disability Support Care Worker

    1 week ago

    Wollongong, New South Wales, Australia My Home Living Care Pty Ltd Full time

    About UsMy Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support.We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer's home and community needs.About the Role:As an Assistant...

  • Casual Aged Care Support Worker

    4 weeks ago

    Wollongong, Australia Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: Casual Support Worker** **Location: Illawarra Region, NSW** **Type: Casual** **What We're Looking For**: - Availability between Monday to Friday 8am -...

  • Casual Aged Care Support Worker

    3 weeks ago

    Wollongong, Australia Your Choice Home Care Full time

    Are you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: Casual Support Worker** **Location: Illawarra Region, NSW** **Type: Casual** **What We're Looking For**: - Availability between Monday to Friday 8am -...

  • Aged Care Worker

    3 weeks ago

    Wollongong, Australia Home Instead Wollongong Full time

    **Earn & Learn on the job!! Get paid to complete your training and gain quality hands on experience in a rewarding CAREGiver role. Consistent rosters, flexible work / life balance. Help someone in need.** Home Instead is a large, privately and locally owned home care organisation in the Illawarra. We provide flexible care to older Australians in their own...

  • Aged Care Support Worker

    5 days ago

    Wollongong, Australia ITSOWEL Aged & Community Services Full time

    **POSITION DETAILS** **POSITION TITLE CARE SUPPORT WORKER** **REPORTS TO **Executive Officer **AWARD/GRADE/LEVEL **Social, Community, Home Care & Disability Services Industry Award 2010 **HOURS **Casual/Permanent part-time/Permanent full-time **LOCATION **Home based locations and other venues **DATE CREATED **Updated November 2021 **REVISION DATE...