Claims Specialist

2 weeks ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Claims Specialist**

**Adelaide**

The Claims Specialist Team works together to carry out duties to support the Claims Managers to deliver a sustained high level of service to our customers and property managers across the range of Terri Scheer Insurance landlord insurance products.

Within this role you will be speaking with customers over the telephone to provide advice and information in relation to claims for property damage and loss of rent. You will be responsible for registering new claims and be the first integral point of contact for our customers.

We are based in the Adelaide CBD and have a fantastic office environment. This role is Full-Time position, and you will be working Monday to Friday (rotational rosters) between our business hours of 8am-7pm.

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

**What you’ll do**
- Adopt a customer focus in the delivery of internal/external Services
- Build, enhance and maintain quality relationships with all internal and external customers
- Alignment of Team objectives to ensure effective delivery of our customer proposition
- Providing exceptional service to our customers by being the first point of contact for all inbound claim calls
- First point of contact for telephone enquiries and lodgment of new claims

**What you’ll bring**
- Excellent data entry skills including a high level of accuracy
- Excellent written and verbal communication skills
- Willing to pursue a career in general insurance
- Willing to work rostered hours to cover hours of operation in each state of Australia
- Initiative and accountability
- Advanced organisational and time management skills

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 21 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 03 Mar 2024 AUS Eastern Daylight Time

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