Ict Support Technician

5 months ago

Darra, Australia Max. WY Pty Ltd Full time

One of our clients Max. WY Pty Ltd, based in Darra, QLD need a skilled and experienced ICT Support Technicians for a vacant position to fill as soon as possible.

**About the Role**:
We are looking for a qualified ICT Support Technician to join our team for the efficient operation and management of customer support for deployment and maintenance of computer infrastructure.

**To be considered for this role you must have**:

- At least bachelor’s degree or higher qualification required
- Minimum 2 years of work experience in similar role or 3 years without qualification
- You must be an Australian Citizen/ Permanent Resident or have proper working rights.

**The main responsibilities are as following**:

- Providing service and advice, troubleshooting, and providing issue resolution.
- Ensuring agreed levels of service are maintained in the provision of technical support, maintenance, and repairs.
- Diagnosing faults in defective products and performing repairs to electrical devices within working location.
- Undertaking preventative maintenance and routine repairs of all ICT equipment.
- Installing new equipment and software and provide advice on options for enhancements.
- Performing product debug testing and repair.
- Performing Network configuration reset of ICT equipment i.e. Switches, Routers & other networking equipment for redeployment purposes.
- Data wiping all the ICT equipment including Servers, Storages, Notebooks, Desktops PCs.
- Developing and maintaining site documentation in accordance with our company standards.
- Building custom PC solutions to a variety of client specifications.
- Undertaking infrastructure monitoring and systems maintenance.
- Recommending suitable hardware and software solutions based on industry experience.
- Supporting the internal team by providing new tools and training.
- Staying up to date on the latest developments in technology.
- Considering network availability & disaster recovery for network implementation.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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