Operational and Process Analyst

2 weeks ago


Sydney Central Business District, Australia HAYS Full time

Newly created role within the Customer Experience branch in fast growing energy company
Newly created role within the Customer Experience branch in fast growing energy company

Your new company
Our client distributes electricity to customers in a way that is affordable, safe, reliable and sustainable. They are servicing over 2.7 million people in Western Sydney. They are also one of Australia’s fastest growing networks, connecting 20,000 new customers a year, including the Western Sydney Aerotropolis.

Your new role
- Monitor and analyse B2B activities across market interfaces to ensure the business is operating in a functional system environment.
- Engage in market and regulatory consultations and workshops impacting the customer experience operations function.
- Engage with internal and external stakeholders and submit regulatory consultation feedback based on business decisions, customer experience and business impacts.
- Support the implementation of regulatory driven changes by gathering and documenting business requirements.
- Provide support to the customer experience branch across smaller projects as required.
- Identify future regulatory requirements, continuous improvement opportunities and determine potential customer impacts.
- Provide regular updates and plans for upcoming projects that will have an impact on the CX Branch.

What you'll need to succeed
- Bachelor’s Degree in business or Information Systems
- 5 plus years industry experience (utilities, networks, or energy wholesale retail)
- Experience in Business Analysis and documenting of requirements and functions
- Project delivery experience
- Project management certification is highly desirable

What you'll get in return
- Fantastic team culture
- Generous salary plus bonus
- Flexible working arrangements (hybrid)

What you need to do now

**LHS 297508** #2748410


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