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Customer Care Consultant

1 month ago

Mandurah, Australia Blackwoods Full time

Permanent full-time Monday to Friday role, located in Mandurah WA
- Great employee benefits, working with a friendly & supportive team
- Join an iconic Wesfarmers business, leaders in industrial & safety supplies

**YOUR OPPORTUNITY**

Due to an exciting growth in the business, we are looking for a dynamic Customer Care Consultant to join our Trade Store team. Based in Mandurah this opportunity will see you using your exceptional face to face customer service skills with our customers within the office space and working in the warehouse.

Your key responsibilities include, but not limited to:

- Demonstrate commitment to safety by ensuring that no safety problem is ignored
- Demonstrating a strong commitment to meeting the needs of customers to ensure their full satisfaction by providing timely and quality service
- Building rapport and trust with internal and/or external customers to ensure productive working relationships
- Navigating the Dynamic system to provide the best service and product mix and assess customer requirements through appropriate questioning techniques
- Maintain up to date price labels and advertising material in shop front

To be successful, you will have:

- Previous Customer Service experience and motivated to provide exceptional service outcomes
- Excellent communication Skills with the ability to problem solve
- Self-motivation, discipline and work well within a team
- Windows PC Knowledge
- Industrial Supply or Trade understanding is an advantage
- Technical product knowledge preferable

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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