General Manager Campbelltown

4 weeks ago

Campbelltown, Australia Bupa Full time

**About the Role**

As a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams. You will be rewarded with a competitive salary package and management bonuses. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.

**About the Care Home**

Bupa Campbelltown is a delightful care home located in a quiet residential suburb near the Adelaide foothills. We're proud that our care homes strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.

**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

**Duties**
- Create a positive and engaged culture in the Care Home for all employees to thrive in.
- Provide strong leadership to your Care Home employees, leading with Bupa’s Values to ensure your team is supported to perform at their best
- Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
- Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
- Ensure Aged Care Standards are embedded within the Home.
- Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
- Deliver the required commercial outcomes

**Skills & Experience**
- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
- Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
- Has developed or driven continuous improvement efforts in large organisational settings.
- Experience leading others through high-pressure situations or adversity.
- Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
- Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.

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