Guest Experience Supervisor

2 weeks ago

Queenscliff, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

Set your sights on BIG4 Ingenia Holidays Queenscliff Beacon for a dose of relaxation and rejuvenation on the Bellarine Peninsula. In less than 90 minutes’ drive from Melbourne CBD, you have plenty of beaches and ocean fronts to explore along the Queenscliff and Point Lonsdale foreshore.

**About the Role**

Support the Park Manager in leading the Front Office team in the efficient and proactive operations of reception by providing excellent customer and administrative services to residents and guests

**Responsibilities**
- Ensure a high level of customer service at all times
- Greet residents and guests in a warm and friendly manner
- Take cash, credit card and debit card payments when necessary
- Assist guests and residents with all queries and requests
- Register any issues in terms of housekeeping, maintenance, office, common areas etc.
- Conduct site tours if necessary with prospective guests / residents
- Use of computer programmes and MS Office to maintain databases in relation to guests and residents

**About You**:

- Demonstrated experience leading a team
- Confident in decision making and able to work with mínimal supervision
- Excellent written and verbal communication skills
- Excellent customer service and interpersonal skills
- Proactive team player
- Confidentiality
- Well organised and time conscious
- Keen eye for detail

**Culture and Benefits

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