IT Support Administrator Trainee

3 weeks ago

Melbourne, Australia MEGT Australia Ltd Full time

**About Cornwalls**

Cornwalls is one of Australia’s oldest and most respected independent law firms. We are multidisciplinary, dynamic and innovative. We offer a full range of commercial law services and have offices in Melbourne, Sydney and Brisbane. We place great value on our people and take pride in our culture. Clients have entrusted us with their business since 1891. We are commercially astute, innovative and trusted advisors. We represent a broad array of corporations, family offices and high net worth individuals. Our clients are represented in every major industry. Our lawyers are thought leaders in legal issues critical to their areas of expertise. Our clients are integral to our firm. We work hard to understand their needs. Each client is distinct and we provide unique and dynamic solutions to ensure that our approach works for them.

**About the role**

An opportunity has arisen for an up and coming IT Support Trainee to join our thriving team in the Melbourne Office.

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the IT team, and will often interact with system and computer users across the company. The help desk team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.

**Key responsibilities**

**Administration**

This position is responsible for ensuring that all new starters and leavers have all items on their checklist completed in a timely fashion.

Ensure critical system logs are updated, service desk queries are managed in a timely fashion, the asset register is maintained and manage the office security pass system for both the firm and subtenants.

**Level 1 support**
- Filters help desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- Performing software updates; conducting and validating backups; monitoring logs and disk space usage and ensuring maximum system availability.
- Provide technical assistance and support for incoming queries and issues relating to computer systems, core software (Microsoft Office, Outlook, Filesite & iManage and hardware.
- Respond to queries either in person or over the phone
- Install, modify and repair computer hardware and software

**Help Desk Support Responsibilities**

The day-to-day tasks of a help desk support team vary depending on the needs of the users or systems on a given day. Help desk support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise in a given day. That being said, many in help desk support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues. Many teams work within a ticketing system, so that each member of the help desk team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of their role is more technically based, it is important for help desk support specialists to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease.

**With many tasks to oversee, in general help desk support will be responsible to**:

- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.

**Key Selection Criteria**
- Basic understanding of technical issues
- Worked in professional services industry
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and e

  • Administration Trainee

    4 weeks ago

    Melbourne City Centre, Australia MEGT Australia Ltd Full time

    MEGT are currently recruiting for a Government Department Role located in Melbourne's Central Business District. This is a career opportunity working within a supportive environment. The successful trainee will have the opportunity to develop their experience and skills on the job whilst working towards completing a **Certificate III in Business** and...

  • Business Administration Traineeship

    2 days ago

    Melbourne, Australia Ai Group Apprentice and Trainee Centre Full time

    **Entry-level Business Administration Traineeship opportunity to gain a Certificate III in Business Administration.** *** **Gain a Certificate III in Business** *** **All training fees paid for** *** **Obtain a Nationally recognised qualification** *** **The Opportunity**: TLR Contracting (Australia) Pty Ltd (TLR) is a **wholly-owned Australian...

  • Business Administration Traineeship

    2 days ago

    Melbourne, Australia Ai Group Apprentice and Trainee Centre Full time

    Gain a Certificate III in Business - All training fees paid for - Obtain a Nationally recognised qualification **The Opportunity**: TLR Contracting (Australia) Pty Ltd (TLR) is a **wholly-owned Australian company** founded in **Scoresby in 2015**. TLR is a specialist in the field of Ticketed, Trades & Technical Engineering asset care support, providing...

  • First Nations Business Administration Trainee

    4 weeks ago

    South Melbourne, Australia Kinaway Chamber of Commerce Victoria Limited Full time

    We are looking for the next _**First Nations Business Admin Trainee**_ to join our growing Aboriginal Chamber. You will be supported heavily with your development with the idea of long-term growth within the team. We have strong professional and personal growth initiatives that will allow you the opportunity to be set up for a successful long-term...

  • Business Trainee

    7 days ago

    Melbourne, Australia Harvest Recruitment Full time

    **13 years experience providing recruitment, HR and Careers Support to Victoria's South West**: - ** Commitment to Service Excellence**: - ** Collaborative & Innovative Team** **Harvest Talent Recruitment & People Solutions** was established in 2009 and is a specialist talent recruitment, executive search and human resources firm, proudly based in and...

  • Junior Admin Trainee

    4 hours ago

    Melbourne, Australia State Property Insurance Services Ta Master Menders Building Group Full time

    Job Title: Admin Trainee Company: PELUSO GROUP Location: Melbourne, Australia About Us: PELUSO GROUP is a leading construction company based in Melbourne, Australia. With a team of accredited and registered builders, we specialise in delivering high-quality construction projects for both residential, commercial clients along with insurance repairs. As one...

  • Education Support Officer

    4 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50778 Austin Health is the major provider of tertiary health services, health professional education and research across 3...

  • Pca Trainees

    4 weeks ago

    Melbourne, Australia Chandler Personnel Full time

    We are seeking motivated individuals to join our PCA Traineeship Program in the aged care industry. As a PCA Trainee, you will have the opportunity to provide compassionate care, support daily activities, and contribute to the well-being of elderly individuals. ‍ Future1st GTO is currently seeking motivated individuals to join our Traineeship Program as...

  • Nephrology Advanced Trainee

    4 weeks ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Medical Reference: 52654 Western Health is recruiting to Maternity Leave for the period of April 2024 to Feb 2025 for an Accredited Advanced Trainee in Nephrology position. Accreditation will be granted for existing...

  • Business Trainee

    3 weeks ago

    Melbourne, Australia NextGen Jobs Full time

    _Could a career in business be for you?_ **What qualification?** A Certificate III in Business to be precise! Throughout your 12 months as a NextGen trainee you will complete online modules along with learning on-the-job. Your new employer will give you dedicated time to complete your studies while you’re at work - no TAFE, no homework! **A day in the...

  • Trainee Case Manager

    4 weeks ago

    Melbourne, Australia HAYLO People Full time

    Move into an industry that is focused on helping others and gain full training - Location: Melbourne CBD-Based Role - Permanent full-time opportunity with work-from-home flexibility Use your skills in healthcare, nursing or allied health to transition into a Trainee Case Management role. Full training provided! - Move into an industry that is focused on...

  • Account Manager/administrator

    7 days ago

    Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

    **Administer the apprenticeship and traineeship sign up process**: - ** Enjoy a busy and varied role with focus on stakeholder engagement, sign ups, and administration**: - ** Excellent opportunity to build or grow a career in the apprenticeship sector with attractive salary package** **About us** As part of the Victorian Chamber of Commerce of Industry...

  • Administration Traineeship

    6 days ago

    South Melbourne, Australia Triskele Labs Full time

    Triskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to reduce their risk of a cyber compromise through the delivery of risk considered controls. We are looking for a well presented, motivated and friendly person with a drive to learn to join our great team as an Administration Trainee. This is an entry...

  • Advanced Trainee

    4 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    Reference Number- 72641- Position Title- Advanced Trainee - Addiction Medicine / Infectious Diseases- Location- The Royal Melbourne Hospital - City & Royal Park Campus- Award- HMO Registrars -43hr [59]- Advertisement text**Advanced Trainee - Addiction Medicine / Infectious Diseases** - This is a full-time role reporting to 2 units, Addiction Medicine and the...

  • Basic Physician Trainee

    6 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Medical Reference: 45417 Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is...

  • Vass Administrator

    6 days ago

    Melbourne, Australia Clicks IT Recruitment Full time

    **Position**:VASS and Database Administrator**: - Permanent Opportunity with 7 weeks' paid leave. - Onsite (5 days) - Location: Dandenong, Melbourne **About the role**: The VASS & Database Administration Officer works closely with the VCE & VCAL Program Leader, VET Coordinator, and RTOs to provide accurate and timely data entry into the VASS...

  • Application Analyst

    4 weeks ago

    Melbourne, Australia Transform IT Full time

    **Application Analyst (Patient Administration System)** **What's in it for you?** - Exciting digital transformation projects - Permanent role - Melbourne location - Rewarding salary on offer and long list of employee benefits Our client is a leading healthcare organisation that are invested in the latest technologies to support their commitment to...

  • Health and Safety Trainee

    4 weeks ago

    Melbourne, Australia McConnell Dowell Full time

    **So you've read up on what it's like to work with us** and you're ready to join a company that appreciates the unique capabilities and perspectives of each employee.**: **Great.**: Important notes: **Health and Safety Trainee**: - HSEQ - Health and Safety - Melbourne - Permanent / Full Time 18/4/2024 - Full traineeship provided, learn on the job as well...

  • Basic Physician Trainee 3/3+

    4 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Medical Reference: 48739 Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is...

  • 2024 Geriatric Medicine Advanced Trainee

    3 days ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time, Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Medical Reference: 54104 **Geriatric Medicine Registrar 2024 August - 2025 Feburary** **About the Role** The Geriatric Medicine Department is a highly respected department within WH. We are involved in...