Centre Manager

4 weeks ago

Malvern, Australia mecwacare Full time

Full Time Position - 12-month fixed term opportunity
- Generous Salary Packaging - Increase your take home pay
- Malvern Location

**CENTRE MANAGER - SOUTH EAST METRO**

We are seeking an experienced and highly motivated professional to join our Home Care Services team for one-year secondment opportunity.

The Home Care Services Centre Manager oversees the day-to-day management of the center, ensuring smooth operations for all programs delivered on-site. This includes providing support to staff in fulfilling their roles, conducting initial investigations into incidents, and handling feedback and complaints from both staff and clients.

The role also entails being the first point of contact for all stakeholders reaching out to the site, facilitating staff recruitment and orientation, and spearheading the implementation of improvement initiatives and processes aimed at enhancing staff utilization and retention. This position plays a crucial role in optimizing service delivery within the designated service area.

**What you **bring**:

- Operations management skills.
- Experience in rostering, care coordination and a demonstrated ability to provide excellent customer service.
- Effective communication, both verbal and written, including report writing.
- Ability to build a responsive and motivated team to deliver excellent care.
- Experience in communicating with diverse cultural groups.
- Ability to develop and maintain professional relationships with a broad range of internal and external stakeholders.
- Sound understanding of budget management and effective use of resources.
- High level problem solving, investigative and analytical skills.
- Ability to identify workforce development needs and support individual and team performance.
- Strong IT skills including the Microsoft Office suite.
- Knowledge of CHSP, HACC PYP, NDIS guidelines and My Aged Care would be advantageous.
- Previous experience in a similar or Team Leader role in the aged, home care and/or community services sector.

**What **we offer**:

- Training and Development opportunities.
- Full Salary Packaging up to $15,900 and Meals Card up to $2,700
- Career Progression Opportunities.
- Board Scholarships and Employee Awards.
- Employee Assistance Program.

**About us**: mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 64 years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 2,500 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

All successful applicants require a successful Police Check

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