Customer Services Officer

5 months ago

Ingleburn, Australia Darrell Lea Full time

Darrell Lea has been making Australia's finest chocolate, freshest licorice and most delectable confectionary since 1927. At Darrell Lea we aspire to be the best at everything we do. We strive to create and make great products and be a company that offers value, quality and innovation.

An exciting opportunity is available for an organised, self-motivated, and passionate Customer Services Officer to be the forefront of our iconic brand and our customer's journey.

As a Customer Services Officer, you will be representing our brand and products to our valuable customers. You will be flexible in the fast-moving, dynamic environment of Darrell Lea. Reporting into the Head of Customer Service, you will liaise between customers, sales and distribution.

This role is based at our head office in Ingleburn with regular office hours.

**Tasks & responsibilities**
- Contact transport providers for delivery updates, POD’s etc.
- Handle consumer feedback
- Alpha/Numeric data entry e.g. orders
- Maintain spreadsheets and reports
- Filing and scanning

**Qualifications & experience**
- A minimum of 2 years previous customer service
- Excellent communication skills both verbally and written
- Can establish rapport quickly and empathies with customers
- Self motivated and good organisational skills
- Works well in a team environment

Darrell Lea is a dynamic business that values Respect, Honesty, Accountability and Teamwork. We are committed to creating a safe and inclusive environment.

Applicants must have permanent work rights in Australia.

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