Store Manager

2 months ago

Sydney, Australia Relier Group Full time

Ensure that an exemplary standard of client service is provided to all clients
- Analyse the store sales & take necessary action to maximize sales opportunities
- Consistently provide leadership, set an example and be role model for all team

**The Role**

This is a newly vacant role that will see you join one of the top performing concessions in the country. You will lead an Assistant Manager and casual team in this fast paced location.

Our client is an iconic Australian Label with stand-alone stores across Australia, the United States, UK and Europe. They have an incredibly strong track record for internal succession into higher retail and support office roles. The brand is stocked in the globes most premium online stores and in a fashion leader known for their original prints and beautifully made luxury pieces.

In this role, you will lead, train, manage, motivate, and develop the concession store team to achieve sales in line with set targets. To ensure that the team is creating a lasting client relationship with both new and existing clients. To provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.

**Key Responsibilities**
- To ensure that an exemplary standard of client service is provided to all clients, in line with brand expectation
- To analyse the store sales and take necessary action to maximize sales opportunities
- To provide weekly feedback to the B&P team concerning stock issues that may impact sales
- To ensure that all team members are acquiring and growing the client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation
- To utilize CRM platform to organize appointments and any service communication with clients
- To consistently provide leadership, set an example and be role model for all team members
- To provide consistent feedback to the Assistant Manager & the team on their performance including conducting appraisals and performance development plans
- To identify the succession plan required to develop strong career paths for all team members
- To create an enjoyable working environment which promotes passion, focus and discipline
- To ensure all team members are trained in all Point-of-Sale procedures and general Policies and Procedures
- To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive
- To ensure that all team members have a thorough understanding of
the procedures relating to loss prevention.
- To have a high level of awareness of the store’s SOH and ensure team awareness of stock and sizes merchandised on the floor
- To ensure all reports are to be actioned in a timely manner
- To ensure roster requirements are in accordance with salary budgets.
- 2+ years experience as an Assistant Manager or higher
- Luxury experience will be viewed favourably for this position
- Experience in KPI delivery and optimisation across sales, wages, average sale, client spend, stock management and online order management
- Experience in leading a high performance team
- Results Driven
- Strong Integrity
- An Optimistic Outlook
- Team Oriented Leadership Style
- A strong passion for internal career development
- A clear passion for luxury service and luxury styling

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