Customer Success Specialist

4 weeks ago

Melbourne, Australia Axsys Full time

**We're MYOB**
- Hi And thanks for stopping by
- MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better This is MYOB.

**The opportunity**
- You’ll be part of our Customer Success team where you get to represent the voice of the customer within MYOB and be a highly collaborative conduit between Customer Success, Sales, Services, Support, Product, and Marketing, ensuring the needs of our customers are understood and reflected across the business.

In this role, you will provide holistic solutions to our customers, leaving them feel valued and heard. Ensure our SME customers get maximum value from our products and services, and that ultimately we retain and grow our customer base.

**Your day to day will involve...**:

- Representing MYOB to the best of your ability in every interaction
- Outbound calls to drive Utilization from SME Client base and value add for MYOB products
- Listening out for and understanding the needs and expectations of the customer
- Knowing and offering most relevant MYOB solutions to fulfil on customer needs and expectations
- Taking ownership of the customer’s experience with MYOB by ensuring the customer’s needs are met even when action is required by other teams

**What you will bring...**:

- A solid understanding of SME Businesses
- Extensive outbound sales or customer success experience
- Ability to effectively engage with customers to discover business circumstances
- Ability to recognise business needs and how to match their needs with MYOB solutions

If you want to work and collaborate where opinions are valued, and your ideas can make a difference, you should work at MYOB.
- Please note that this role will be paying within the a range of $68,850 - $81,000 plus superannuation.

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
- We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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