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Administration & Customer Service Officer

2 months ago

Toowoomba, Australia Cleanaway Full time

Vacancy no:

- 518847
- Work type:

- Permanent - Full Time
- Location:

- Toowoomba QLD Australia
- Categories:

- Administration, Customer Service

**About us**

Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.

Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. Blueprint 2030 is the evolution to our Footprint 2025 strategy, built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions and value for money for our customers.

**Our Benefits**:

- Competitive Salary Package
- Scope for growth within the business
- Support from a strong network
- Employee share program
- Great staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.

**What the opportunity involves**:
Our Solids Waste Services (SWS) Business is Australia’s leading provider of waste services, making a safer, sustainable future possible for the sector. This is an exciting opportunity for an experienced **Administration and Customer Service Officer** to join our Team. Based on the Toowoomba site, you will work with a supportive team, where you will be the linchpin. In addition to this high-performing team, you will facilitate the ongoing administration and customer service process to ensure operational effectiveness.

***Responsibilities**:

- Inbound & Outbound calls to clients for orders, invoicing queries, and other CS-related matters.
- Manage customer complaints to resolution, following set procedures.
- Maintain accurate records of customer interactions, quotes, and transactions in the CRM system.
- Undertake invoicing tasks as assigned.
- Maintain our CRM Database of customer information.
- Work with our customers to help make a sustainable future possible.

**About you?**

IT savvy and competent across the MS Office suite, CRM tools, and able to pick up on new technology quickly.

Previous experience in a fast-paced administration / CS role or office environment, as well as a background in logistics, supply chain, customer service, or sales support, will be advantageous.

You are well organised and can prioritise multiple deadlines with exceptional time management abilities.

You have attention to detail and accuracy with your data entry skills.

A flair for customer service and a high level of communication, including telephone etiquette, customer maintenance, handling complaints and remaining calm under pressure.

Accept an uncompromising commitment to the Cleanaway safety-first culture.

Embrace and maintain the “Cleanaway Respect” culture.

You will have a natural interest in sustainability and the environment.

**Why join us?**

Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.

This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.

Where it’s a different background or a different way of thinking, we see how our business is stronger with those perspectives being heard.

**Advertised**: 24 Apr 2024 E. Australia Standard Time
**Applications close**:

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