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Account Manager

1 month ago

Brisbane, Australia DiGiCOR Brisbane Full time

Account Manager is responsible for establishing customer relationships, developing long-term and positive customers experiences, managing accounts, and connecting with key business executives and stakeholders. Account Manager operates as the lead point of contact between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.

**Key duties and responsibilities**
- Operate as the lead point of contact for all matters specific to the customers.
- Maintain strong and long-lasting customer relationships with overall customer satisfaction with products and services.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Implement sales strategies and works with Sales Manager and senior management to implement sales plans.
- Plans and support sales team members.
- Maintain customer contact during and after the sales process to pre-empt any issues and identify further opportunities.
- Support the training and mentoring of team members to keep the services and skills stay up-to date while maintain an awareness of the development in the industry.

**Qualifications of Experience, Skills, and Knowledge**
- Bachelor's / Master's degree in Business, Marketing, IT or relevant field, with at least 3-5 years prior experience as account management or sales representatives.
- Demonstrate excellent and effective communication, presentation, and negotiation skills with a growing sales focus.
- Acquire substantial knowledge of CRM software and Microsoft Office Suite, with moderate IT skills and computer literacy.
- Demonstrate ability of relationship management skills and strategic and problem-solving skills.
- Demonstrate clear leadership and ability to facilitate collaboration between stakeholders, customers, and team members.
- Contribution to security culture of DiGiCOR by being able to assess and evaluate risks while ensuring security is appropriately addressed within the area of self and others.

**Salary**: $70,000.00 - $130,000.00 per year

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Parental leave
- Vision insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Customer relationship management: 3 years (required)
- B2B sales: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (required)

Work Location: In person