Software Support Specialist
2 weeks ago
Our Client is a dynamic software business who are currently experiencing rapid National growth. Their niche and state-of-the art suite of technology products is improving workflow, increasing profitability and stimulating growth for their clients in the corporate sector.
This position is ideal for an ambitious, customer focused, proactive and motivated Tech Support professional who is ready for the first or next step in their corporate career. You will be responsible for helping clients navigate the platform and troubleshooting any issues that may arise. Specifically you will:
- Provide front line telephone and ticketed technical support to small to medium sized business customers
- Utilise applicable tools such as ticketing, screen sharing, phone and custom-built tools to provide services
- Assist in producing and maintaining support documentation including 'how-to' videos and articles to provide proactive assistance to clients
- Collaborate with the rest of the team to deeply understand customer pain points and advocate for clients by surfacing customer insights, product issues and make ongoing improvements to the digital customer experience strategy
- Maintain a high level of customer satisfaction
To be considered for this role you will have Level 1-2 inbound technical support or help desk support experience along with a passion for technology and delivering exceptional customer service. The ability to communicate promptly, clearly and accurately with business clients is essential as is the motivation to learn and grow with this progressive and dynamic team. Advanced computer skills are required including proficiency using MS Office 365 Applications and tertiary qualifications in IT are preferred.
**Remuneration Guide** is to $65,000 + Super depending on experience.
This is an opportunity to work for a truly inspirational and modern firm who value their staff and encourage ongoing career development within a supportive and dynamic team. The position can be based in either NSW, QLD or VIC as the business has offices in every state. Flexibility to work from home and standard hours are 8.30am to 5.00pm.
For immediate consideration forward your resume to
-
Sr. Software Engineer
1 month ago
Sydney, Australia Dew Software Full timeDew Software, a leading player in the digital transformation space, is seeking a highly skilled Sr. Software Engineer to join our team. As a Fortune 500 collaborator, we take pride in our commitment to quality and excellence. We operate from 14 development centers in 9 countries, giving our team members access to diverse talent and expertise from around the...
-
Software Engineering Specialist
1 month ago
Sydney, Australia Amdocs Full timeIn one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. What will your job look like? Be accountable for and own specific modules within an...
-
L2 Support Consultant
1 month ago
Sydney, Australia Aptitude Software Full timeAbout us At Aptitude we love complexity. We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence,...
-
Medical Practitioners
4 weeks ago
Sydney, Australia Healthcarelink Support Full timeOur client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...
-
Software Support Analyst
4 weeks ago
Sydney, Australia Objective Full time**About Objective**: At Objective we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions. **Our role**: As a Software Support Analyst, you will...
-
Software Support Analyst
4 weeks ago
Sydney, Australia Objective Corporation Full time**About Objective**: At Objective we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions. **Our role**: As a Software Support Analyst, you will...
-
Application Support Analyst, Apj
4 weeks ago
North Sydney, Australia WorkForce Software Full timeWork / Life balance? Are you looking for flexibility? Work from the office or work from home! Our organization follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks. Here at WorkForce Software, we value effort, positivity, and collaboration. As a software company, founded by...
-
Security Specialist
4 weeks ago
Sydney, Australia XPT Software Australia Pty Ltd Full time**The Role**: Security Specialist who is expert in Network and Cyber security - Multiple positions for permanent role - Full Time position - **Sydney/Melbourne/Brisbane** **Remuneration**: 85,000 - 160,000 AUD for permanent positions for various experience levels - 4+ years of experience in Network and Cyber security Domain - Hands-on experience and...
-
Client Care Specialist
2 weeks ago
Sydney, Australia LEAP Legal Software Full timeAre you a technical whizz looking for a new challenge? - Deliver exceptional customer service to troubleshoot our clients’ issues - Be part of a supportive and nurturing team **ABOUT LEAP** LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more...
-
Accounts Payable Specialist
1 month ago
North Sydney, Australia Veeam Software Full timeVeeam is looking for an experienced and enthusiastic Accounts Payable Specialist to join their growing team due to their rapid growth and expansion. This exciting full-time opportunity allows you to work with a fantastic team. **Responsibilities** - Verifying the accuracy of invoices and other accounting documents or records. - Update and maintain...
-
Technology Support Specialist
4 weeks ago
Sydney, Australia Thomson Geer Full time**About Thomson Geer**: Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their...
-
Helpdesk Consultant
2 days ago
Sydney, Australia LEAP Legal Software Full timeAre you a technical whizz looking for a new challenge? Deliver exceptional customer service to troubleshoot our clients’ issues Be part of a supportive and nurturing team ABOUT LEAPLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30...
-
North Sydney, Australia Amazon Support Services Pty Ltd - D05 Full timeAre you ready to lead Amazon’s software and infrastructure safety mission? Do you want to invent and operate the tools builders use daily to mitigate availability risks, generate high-fidelity tests, and improve test hygiene across millions of production pipelines?As the leader of this organization, you will influence all divisions of Amazon in their...
-
Post Production Support Specialist
4 weeks ago
Sydney, Australia State Street Corporation Full timeWhat we are looking forThe Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows...
-
Post Production Support Specialist
1 month ago
Sydney, Australia State Street Full timeWhat we are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing...
-
Application Support Specialist
1 month ago
Sydney, Australia Reveal Full timeJob Overview The Application Support Specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first-line responders and carry from initiation to resolution. This...
-
L1/l2 Application Support
4 weeks ago
Sydney, Australia XPT Software Australia PTY Ltd Full time**About us**: **About XPT** - XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company - XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. - We have 120+ technocrats in Australia working at our client locations. - XPT Software Australia is part of group...
-
L1/l2 Application Support
4 weeks ago
Sydney, Australia XPT Software Australia PTY Ltd Full time**About us**: **About XPT** - XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company - XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. - We have 120+ technocrats in Australia working at our client locations. - XPT Software Australia is part of group...
-
Director of Growth Marketing
1 month ago
Sydney, Australia ELMO Software Full timeAbout the opportunity.. We are looking for a experienced B2B marketing leader to join ELMO Software as they enter their next stage of success The Director of Growth Marketing will work closely with the CMO and Director of Brand and Campaigns to drive ELMO’s customer and revenue growth. You’ll lead a team of specialists to drive transformative...
-
Software Development Manager
4 weeks ago
North Sydney, Australia Clicks IT Recruitment Full timePermanent Chatswood Hybrid Are you ready to take your career to the next level? Are you passionate about leading a team, driving innovation, and enhancing software systems? At our Chatswood-based office, we operate on a hybrid model, providing flexibility to our employees. Our business has experienced significant growth, with our revenue increasing from $12...