![University of New South Wales](https://media.trabajo.org/img/noimg.jpg)
Head - Strategic Initiatives
4 weeks ago
**Job no**: 517633
**Work type**: full time
**Location**: Sydney, NSW
**Categories**: Student Services, Professional Leadership
- Employment Type: Full time (35 hours week)
- Duration: to end Dec 2024
- Remuneration: Senior Appointment
- Location: Kensington (Hybrid Flexible Working)
**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
**Why Your Role Matters**:
The **Head, Strategic Initiatives (RaSS)**, is a key leadership position within the Registrar & Student Services (RaSS) portfolio. This role interprets and executes portfolio and University strategies to foster innovation and enhance the student experience through the introduction of new technologies, overseeing strategic innovation projects including planning, design, and delivery, to transition of the newly introduced business processes or technologies from pilot to business-as-usual operations.
This role leads a team of embedded Student Services Business Partners (SSBP’s) located across UNSW Faculties and provides leadership and direction to deliver consistent and specialised student services across the student experience. The incumbent will also drive and lead a business process and service improvement team with improvement oversight across student services. The Head of Strategic Initiatives (RaSS) is responsible for delivering initiatives that contribute toward enhancing institutional capacity and capability, in alignment with the UNSW Operational Strategy.
**Who You Are**:
- Relevant tertiary qualification with substantial experience or equivalent competence gained through any combination of education, training, and experience.
- Strong, proven relationship management skills, with a demonstratable track record of fostering and maintaining successful relationships with a variety of stakeholders, managing service level agreements (or equivalent) and supporting successful organisational outcomes.
- Ability to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
- Proven ability to provide strategic advice to senior stakeholders along with identifying critical activities and short/long term priorities for continuous improvement.
- Demonstrated success in managing complex projects with a primary focus on customer service and the achievement of key business objectives.
- Exceptional written communication skills including significant experience in writing high-quality analysis, submissions, reports, recommendations, viability papers and business cases.
- Significant leadership skills with demonstrated success in developing and fostering teamwork, mentoring individuals, and contributing positively as a team member to enable and ensure the achievement of team and organisational goals
**Benefits and Culture**:
UNSW offer a competitive salary and access to a plethora of UNSW-perks including:
- Flexible working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
More information on the great staff benefits and culture can be found here.
**How to Apply**:
**Kimberly Symons - Talent Acquisition Consultant**
- The University reserves the right not to proceed with any appointment._
Position Description
**Advertised**: 30 Jun 2023 AUS Eastern Standard Time
**Applications close**: 09 Jul 2023 AUS Eastern Standard Time
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