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Physical Security Site Lead
4 months ago
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Seeking an experienced Physical Security professional to lead 24/7 site security operations (e.g., access control, video management, visitor management, badging operations, incident & emergency response) and security personnel at our office based in North Ryde.
**Responsibilities**:
- Designing, fulfilling, and leading the 24/7 scheduling and management requirements for Physical Security Operations (and possibly Command Center (i.e., local Security Operations Center) operations), including standard deployment; special events; reception services; and emergency response.
- Acting as the lead point-of-contact for all Physical Security, crisis management, and incident reporting at your assigned site.
- Capable of expertly resolving daily/usual and acute/unusual incidents with an orientation toward high customer service.
- Management and incident response, including training, crisis preparation, table-top exercising, and real-world execution of Emergency Response Plans.
- Planning and leading Physical Security onboarding and training of all Security personnel at your assigned site.
- Building partnerships with internal (e.g., Admin; Real Estate & Facilities; IT) and external (e.g., mutual aid with co-tenants; local fire and police departments) stakeholders in order to maintain a safe and secure working environment
- Well-written reports and easy-to-follow metrics for Physical Security leadership and Executives.
- Support Executive Protection events and activities as directed by management.
**Qualifications**:
3+ years of experience in a security management role.
- 5+ years of experience in corporate security (as a contractor or full-time employee).
- Strong interpersonal, customer service, written, and presentation skills.
- Military and/or law enforcement experience, a plus.
- Proven track record to oversee and lead multiple projects.
- Proven track record to handle acute incidents (e.g., major medicals, workplace violence, buiding evacuations).
- Active AED/First Aid/CPR certification; instructor status, a plus.
- Current or previous guard license; executive protection certifications; or investigative certifications, a plus.
- Tactical and managerial experience with Physical Security systems and requirements, including access control system(s); alarm monitoring; visitor management; badging operations; incident report-writing; policies, procedures, checklists, and post orders; management of aggressive behavior; and basic patrol operations.
- Experience building and leading training requirements; key performance indices; and drafting standard operating procedures.
- Experience building and leading an SOC or Command Center to dovetail with field security operations.
- Ability to travel to other offices; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.
- CPP, a plus.
- Experience in Executive Protection, a plus.
- Experience operating Lenel and/or Avigilon, a plus.
- Bachelor’s and/or advanced degree,
