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Train Service Specialist

3 months ago

North Sydney Council, Australia Pacific National Full time
Critical Planning role

  • Permanent Opportunity
  • North Sydneybased
  • Dayshift roster working Monday to Friday

_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._

About the role


Reporting to the Supervisor for Service Planning, the Train Service Specialist is a key operational planning role that plans assets across the time horizon of 1 to 4 weeks.

The role is to design efficient, effective, and safe freight solutions for major commercial customers; creating solutions which result in improved business performance.


Based in our central planning team in North Sydney, the role requires shift coverage, Monday to Friday between the hours of 7am-3pm with the requirement to work 1 weekend every month with the following Mon/Tues off.


Key responsibilities include:

  • Development of train service plans, scheduling of critical assets, including access confirmation, maintaining, and improving achievability
  • Development of variation and changes required or solutions necessary to enable recovery to plan
  • Responsible for service plan management which identifies conflicts, constraints, efficiency, and effectiveness opportunities.
  • Contribution to the deployment of new and existing services with operations group to improve both business and customer performance.

About You


To be successful in this role, you'll be expected to demonstrate strong analytical ability and a commitment to problem-solving, coupled with an innovative and creative thinking style.

High-level communication ability is essential, with verbal, written and interpersonal skills integral to success in this role.

There is a high volume of phone related tasks, so it is essential you have demonstrated relationship management strengths with the ability to develop rapport with stakeholders via the phone.

You will need to be a team player with clear evidence of your ability to build successful stakeholder relationships.

In addition:

  • Experience in rail, transport or heavy industry preferred.
  • Specialist or technical knowledge of transport, logistics planning and operations will be highly regarded.
  • Experience within large and complex organisation essential
  • Demonstrated ability operating within dynamic and multifaceted business operations advantageous.
  • High attention to detail
  • Tertiary qualification in a relevant discipline or the work experience equivalent will be highly regarded.

The benefits

  • W_e value diversity, inclusion, collaboration, and the contribution of each of our employees.
Working for us will enable you to take ownership of your career and gain access to the following benefits:

  • Opportunities for growth and career development
  • Access to mentoring programs.
  • 12 weeks paid parental leave for primary carer at full pay following 12 months of service.
  • Opportunity to purchase additional annual leave.
  • Provision of Salary Continuance Insurance
  • Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

About us
Pacific National (PN) is the largest provider of diversified rail freight services in Australia.

We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.


We continue to provide a dynamic, innovative, growth-focused environment and we are a company that lives and breathes its values of: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it.

These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.


Closing date
Applications close on 31st January 2023

Next steps
Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

**_ Home Safely Every Day - Our top priority is getting you home to your family safely every day._