Onboarding Specialist

5 months ago

Melbourne, Australia Xplor Full time

**Company Description**
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
**Job Description** About the opportunity**

You’ll join our Fitness & Wellbeing vertical, working for our Xplor Recreation Team in Australia, to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Implementation Team Lead, you'll primarily be responsible for guiding our clients through successful implementations of our Xplor Recreation Solution. You will collect business processes, consult on configuration of the software based on customer requirements and provide training to customers.

Some of the other responsibilities you’ll have:

- Oversee the implementation of a CRM solution for our Australian customers, from initial engagement scoping to final installation.
- Manage project schedules and onboarding timelines to ensure timely launches.
- Establish and maintain transparent, trusting relationships and communication with key internal and external stakeholders.
- Collaborate closely with the implementation team to ensure configurations meet requirements.
- Provide technical guidance to help customers use the system effectively, both onsite and remotely.
- Conduct ongoing customer training throughout the onboarding process and maintain comprehensive training documentation.

In this position you can work fully remote in Australia, provided you have eligible working rights for Australia.
- Proficient in software systems such as ERP, CRM, and Member Management.
- Experience in the Health & Fitness or Leisure industries would be beneficial. Even if you've worked as a swimming instructor, yoga guru or a rockstar receptionist, we encourage you to apply
- 2 years of relevant experience, particularly in implementation or onboarding projects
- Exceptional oral and written communication skills.
- Stakeholder management skills and experience
- Ability to work as part of a team but also the ability to manage and drive the process
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
- Proactive, self-motivated learner with a strong drive to achieve personal goals
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeves
- You align with our four core values and you’re simply a good human

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.
**Additional Information** Values and Life at Xplor**

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community
- Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements

**Ready to apply?**

**More about us**

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and

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