Customer Program Specialist

4 weeks ago

Newcastle, Australia QBE Insurance Group Limited Full time

Customer Program Specialist

**Primary Details**
Time Type: Full time

Worker Type: Employee

Manage projects end to end from scoping to embedding using QBE methodologies and processes. responsible for supporting QBE teams to deliver positive experiences for internal and external customers and support the recovery of a person injured in the workplace.

**Customer Program Specialist
- **12-month fixed term opportunity**:

- **Support internal and external projects**:

- **Hybrid role - Newcastle, Parramatta or CBD Office.**

**The opportunity**

Work on in progress projects that deal with Managed Fund Claims providers and programs. A fantastic opportunity to develop your stakeholder management and project management skills.

**Your new role**

Our Customer Programs Specialist are working on a customer platform for Managed Fund Claims. As you step into this role, you will have the opportunity to continue the projects at varying stages to ensure we continue to our success. With your passion for stakeholder engagement, workers compensation and innovation, you will ensure that all relevant stakeholders feel involved in the project delivery.

Your role will include:

- Monitoring and guiding project delivery through continuous communication and reporting
- Manage any project risks and issues with the solutions based focus.
- Prepare, collate and deliver stakeholder information packs to external providers.
- Deliver internal communication presentations and training materials.
- Manage relevant reporting, feedback and other formal communication as required.
- Build and maintain strong relationships with key internal stakeholders and external suppliers
- Manage program reporting for recovery support programs for internal and external stakeholders
- Develop, lead, and execute innovation projects, programs, and initiatives to maximise social, health and commercial outcomes, achieve outperformance, and gain access to the NSW Scheme Innovation Bonus.

**About you**

With your unique understanding of workers compensation, you will be passionate about the customer partnerships and stakeholder management. To be successful in this role you will also bring:

- Experience in project coordination or similar, with the foundational knowledge to understand the project lifecycle
- A passion for presenting and communicating with diverse stakeholder groups.
- Ability to story tell and present reporting to colleagues and providers. Highly organised approach to work with the ability to manage competing timelines and
- up on work.
- An enthusiastic and self-managing attitude
- Timely, efficient, and highly organised with ability to work to deadlines
- Stakeholder engagement skills and customer focused approach

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Application Close Date: 05/05/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 322745

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