Rostering Officer

**Rostering Officer**

**Permanent Full Time, Monday to Friday**

**Location, Head Office**

***

**About NHN**:
NHN Group are a locally based company offering comprehensive staffing solutions to clients across the Greater Newcastle, Lake Macquarie, Port Stephens and Hunter regions. Specialising in the Security and Hospitality industry we pride ourselves on providing ‘best fit’ labour by choosing the right personnel for the right client.

**About the Role**:
We are delighted to present an opportunity for a Rostering Officer to become part of our dynamic, ambitious and fast-growing company.

You will be responsible for providing quality operational support by creating and managing a weekly roster and providing exceptional service to our valued clients and 100+ members of our workforce.

If you are a people person who is looking for an exciting, fast paced operational role in an energetic and supportive office environment than this is for you

This will be a full-time permanent position working from Monday to Friday, 9am to 5pm.

**What you will do**:

- Develop and manage a weekly roster based on client needs and requirements.
- Act as an approachable first point of contact for the workforce, clients, subcontractors and external parties for all roster related queries.
- Manage and respond to roster adjustments throughout the week and implement appropriate solutions with a sense of urgency.
- Work collaboratively and build strong and productive working relationships.
- Work closely with Operations and HR departments to ensure smooth delivery and cost-effective rostering.
- Contribute to the weekly meeting to ensure a high level of communication is achieved, including accurately reporting performance and compliance feedback.
- Manage the internal rostering system by ensuring this remains current and all workforce information is detailed.

**What you will have**:

- Demonstrated experience in an Operational, Administrative or Rostering/Scheduling role, with the ability to manage rostering complexities.
- Respond quickly and effectively to find proactive solutions in filling gaps in the roster due to unplanned changes.
- Highly developed interpersonal and communications skills.
- Excellent problem-solving skills, ability to meet deadlines and work in a high-volume environment.
- Demonstrated flexibility to accommodate changing needs and/or situations as they arise day to day.
- Excellent attention to detail and high level of accuracy.
- Ability to work autonomously and prioritise in a high pressure and busy work environment.

**Why work for us**:

- Competitive salary
- Join a team passionate about maintaining a positive culture based on support and recognition.
- We encourage our staff to achieve a healthy work/life balance.
- Access to Company’s Employee Assistance Program
- Receive an intensive induction and training process to ensure your success.
- You will be supported by our externally accredited quality and safety systems.

**How to apply**: