Roving Concierge

Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Roving Concierge is responsible for the operation of the Regency Club/ Concierge area including managing the flow of the RC guests, assisting them with check-ins, check-outs, restaurant reservations, recommendations, monitoring F&B inventory, completing requisitions and purchase orders, amenities, etc.
Be aligned with the hotel focus to provide a high level of service, meaningful experiences and a true desire to satisfy the needs and high-end expectations of our guests in a fast, efficient and paced environment.
**General Responsibilities**:
Greeting guests upon arrival and making them feel welcome.
Being a source of information to guests on various matters such as hotel happenings, transportation, outdoor activities, restaurant recommendations, etc.
**Perform general concierge duties such as**: accommodating general and unique requests, being the source of information from the hotel and the island, processing amenities requests, etc.
Be in constant communication with other departments of the hotel, especially with the Front Office, Concierge, Regency Club and Spa.
Assist with group coordinators for special recommendations and activities.
Be the reference person to assist with VIP’s visit agenda of activities, in communication and coordination with VIP concierges locally and internationally.
We are committed to Inclusion.
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
We constantly strive to reflect the world we care for with teams that achieve and grow together.
This is not your typical career opportunity. This is the Hyatt Touch.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Play
Play
00:00
- 01:58

Mute
Settings
Enter fullscreen

**Qualifications**:
Must have excellent communication skills, fluent English and Spanish are required.
Good Organizational skills.
Able to work all shifts, flexible hours, weekends, and Holidays.
Excellent Customer Service Skills, problem solving, listening skills, friendly with a great attitude.
This is a fast-paced position with constant customer interaction.
Strong sense of responsibility and a professional presentation.