Roving Concierge

Summary

**Basic Function**:
The Roving Concierge is responsible for the operation of the Regency Club/ Concierge area including managing the flow of the RC guests, assist them with check ins, check outs, restaurant reservations, recommendations, monitor F&B inventory, complete requisitions and purchase orders, amenities etc

Be aligned with the hotel focus to provide high level of service, meaningful experiences and a true desire to satisfy the needs and high-end expectations of our guests in a fast, efficient and paced environment.

**General Responsibilities**:

- Greeting guests upon arrival and making them feel welcomed.
- Being a source of information to guests on various matters such as hotel happenings, transportation, outdoor activities, restaurants recommendations, etc.
- Perform general concierge duties such as: accommodate general and unique request, be the source of information from the hotel and the island, process amenities requests, etc.
- Be in constant communication with other departments of the hotel, especially with the Front Office, Concierge, Regency Club and Spa.
- Assist with group coordinators for special recommendations and activities.
- Be the reference person to assist with VIP’s visits agenda of activities, in communication and coordination with VIP concierges locally and internationally.

**Qualifications**:
**Qualifications**:

- Must have excellent communication skills, fluent English and Spanish is required.
- Good Organizational skills.
- Able to work all shifts, flexible hours, weekends, and Holidays.
- Excellent Customer Services Skills, problem solving, listening skills, friendly with great attitude.
- This is a fast-paced position with constant customer interaction.
- Strong sense of responsibility and a professional presentation.