Global Service Governance Lead

6 months ago

Greater Adelaide SA, Australia Santos Ltd Full time

**About Us**

Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.

Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States.

At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress.

Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves.

For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households.

Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure.

The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution.

Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions - Santos Energy Solutions and Santos Upstream Gas and Liquids - are accountable for global portfolio management and strategy.

**About the Role**

Following the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide. These are fantastic opportunities to join an ASX20 company, and for you to grow your career in our head office.

The Global Service Governance Lead is responsible for ensuring service management procedures are successfully adopted, followed and continuously improved. They will aim to minimise the negative effects of activity in our technological environment and maximise the benefits of a standardised approach to increase productivity and alleviate potential risks to IS Service delivery.

They will ensure that IT Service Management strategies and processes are effective and adapted to Santos needs where appropriate.

The Global Service Governance Lead ensures alignment to the IS Strategy by creating processes to support effective management across the IS department.

Key accountabilities include:

- Leads the development of process standards for effective project delivery and initiatives into Operational teams.
- Ensures impact and risk of Service disruption is minimised.
- Identifies risks and develops risk mitigation tactics.
- Leads effective Change, Incident, Asset, Problem, CSI Management services with a standard, structured methodology / process.
- Leads development of communications relevant to IT Service Management process initiatives.
- Understands how changes are communicated to the business and develop improvements.
- Identifying issues with Santos Global ITSM process and delivers ongoing improvements
- Develops and oversees Santos escalation and emergency change governance
- Leads as a process advocate for Santos global IS operational processes
- Structures effective guardrails and governance for global Change and Emergency Change Approval Boards
- Conducts periodic process audits and reviews change reports to ensure the quality of process related activities
- Provide reports and formal management of change activity success and failure
- Review PIR process in relation to failed Changes and Major Incidents
- Establish routine “standard” changes for speed to market of regular activities.
- Development of and accountability for definition and process execution of global Change and Release calendar transparency
- Oversees risk assessment and readiness assessments processes.
- Initiates, approves and sends communication related to the Change process.
- Influential in conversations with colleagues, senior leaders and business stakeholders to understand their requirements and translate that into a clear proposal for delivery, aligned to our global processes.

Santos provides a range of employee benefits, including; career development opportunities, an abundance of professional development courses, a range of health and wellbeing initiatives including free access to an on-site gym and GP services, and flexible work options including access to a 9-day fortnight and work from home arrangements.

**About You**

We are seeking for professionals with the following essential experience:

- Solid understanding of ITSM best practice and process engineering
- Use of and experience in ServiceNo

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