Social Media and Community Management Specialist

3 weeks ago


Dandenong, Australia Chisholm Institute Full time

The Social Media and Community Management Specialist position is responsible for coordinating the content, use and engagement in social media across various online platforms, as well as managing day-to-day social media activity

You will be a recognised specialist in community management and online engagement across the organisation, the position will play a key role in guiding and enhancing how Chisholm communicates online, and how it can expand and leverage its opportunities through the effective use of digital communication

The role will also be responsible for sourcing, creating and managing the flow of content through Chisholm’s social media channels, championing best practice in social media and monitor and manage the online community

Your key accountabilities will include:

- Manage day-to-day social media activity, to ensure consistency of style and quality
- Collaborate with the Content Marketing and Production team to develop a Social Media style guide
- Work to integrate social media activity with wider communications, media activity and organisational practice
- Provide input into issues management plans and mitigate risk on social media channels through regular monitoring and responsive moderation.
- Evaluate usage of our social media platforms, identify problems experienced by users and stakeholders and suggest improvements to develop our social media channels
- Advise on wider digital initiatives and provide input into wider marketing and media activity to help support social media activity.

**ABOUT YOU**

You will have a relevant degree-level tertiary qualification (marketing, public relations, media, journalism or communications) with 5+ years experience in social media and community management, or an equivalent combination of extensive relevant experience and/or education and training.

Crucial to your success will be your comprehensive experience in social media and community management, with a strong understanding of engagement strategies and enquiry resolution. You will have proven ability to create and implement social media procedures across a large and diverse organisation.

You will also have extensive experience in digital and relationship marketing with a diverse group of stakeholders, including excellent copywriting, editing and communication skills and excellent photography, video capture and editing skills using mobile technologies.

**BELONGING AND INCLUSION**

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

**HOW TO APPLY**

Applications for this position close **9am Monday 29 May 2023.**

Applications should include:

- a covering letter
- curriculum vitae
- contact details of three (3) referees
- Valid Employee Working With Children Check
- National Police Check
- International Police Check (if applicable)
- Verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- Certified copies of qualifications as listed in your CV

If you have any questions regarding the position or require further information please contact the **Senior Digital Marketing Specialist, on +61 3 9212 5421.**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.



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