Third Party Consultant

2 weeks ago


Perth, Australia Bankwest Full time

Your Team:
Third Party Governance comprises of individuals focused on supporting aggregators, brokers, referral partners, senior leadership and front line colleagues with ongoing due diligence and support functions for all Bankwest Third Party relationships. These include, but are not limited to: Broker Accreditations; Introducer, Sub Introducer, Mere Referrer & Spotter Accreditations; Terminations, reinstatements & ongoing maintenance; Actioning mailbox requests and queries; Review of Broker Websites & Knowledge Repositories; Investigating & Reporting suspected misconduct by external Finance Brokers & Referral partners.

Your Role:
As a Third Party Consultant you are a member of the Third Party Governance team within Distribution Operations. You will work closely with the Third Party Channel and personal bank to provide day to day support to enable our front line teams to concentrate on retaining and deepening existing business partner relationships. You will ensure that we are meeting our customer expectations, regulatory obligations and maintain a high standard of governance and monitoring. Your duties will include but are not limited to:
- Mailbox management, indexing and workflow management, validation tasks, reporting obligations, code terminations, code reinstatements, compliance tasks and broker platform support- Further BAU tasks could include; maintaining multiple mailboxes, phone calls, raising IT tickets, stakeholder support tasks, validating/compliance checks and awareness of broker misconduct investigation processes.- Ensuring reporting and quality of work produced is timely and accurate for regulatory reporting requirements including Broker Governance, Audit & CSA- Proactively identify opportunities to improve operations and processes, identify/minimise risk, and improve productivity and customer service levels- Manage own performance, compliance accountabilities, leave entitlements and ensure a live and active development plan is in place

We're interested in hearing from people who have:
- Excellent problem solving and analytical skills- Strong oral and written communication skills with good attention to detail- Experience, or good understanding of how Third Party referral models operate- Strong customer focus, both internal and external- Manage time efficiently and meet deadlines- Experience in processing high volumes of customer requests in a timely and compliant manner- Ability to prioritise competing demands of multiple stakeholders- Continuous improvement mindset

Sidekick

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Advertising End Date: 02/03/2023



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