Credit Claims Officer

2 months ago

Knoxfield, Australia SodaStream Full time

**Credit Claims**:

- Correspond with customers for claims received.
- Input credit claims and raise adjustment notes in Oracle, including consumer (direct) and retailer credits.
- Investigate short deliveries and discrepancies, including liaising with transport companies.
- Obtain proof of delivery (POD) when required by customers and send Claim rejection notices to customers with documentation as proof.
- Input debits/reversals in Oracle of credit claims.
- Input manual claims from customers into Oracle.
- Running Quick Credits to Independent customers on a weekly basis through a loading file.
- Investigate RTS’s and returns to warehouse and raise credits, if required.
- Receipt all goods from claims raised into stock in Oracle.
- Note down invoice numbers on credit claims, collate, sort and file.
- Create Credit Note by matching to the incorrect sales order for wrong sales orders entered by Customer Service.

**Customers**
- Create Sales team sales areas in Oracle.
- Create and update selling pricelists for retailers and consumers as and when required.
- Assist with creating new customer accounts and updating details as and when required.

**Other**
- Coordinate with HQ IT Department for all Oracle system issues, maintenance and development.
- Provide supporting documentation and explanations to auditors (internal and external).
- Assisting the Financial Reporting Manager in ensuring that internal controls are operating as designed and all relevant documentation is maintained as prescribed by the PepsiCo Global Control Standard (GCS).
- New vendor creation and updates
- Be cross trained in other job areas within the Finance Department to act as cover for staff on annual leave or emergency leave.

Any other new responsibilities that may be required by HQ or management requirements

**Requirements**:

- Knowledge of Credit Claims to customers
- Knowledge of general accounting principles and procedures
- Previous experience in using major ERP’s. Oracle experience highly desired
- Excellent Microsoft Office (Excel, Word, Outlook etc.) skills
- Proficient in data entry and management
- Strong attention to detail
- Applicant must have valid work rights to work in Australia.
- The company will not be able to support any VISA sponsorship or relocation charges request.

Country:
Australia

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