Clinical Administrator

3 months ago

Perth, Australia Amana Living Full time

**Job no**: 496800
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Home Care Professional

**_Why Choose Amana Living?_**

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**Our Benefits**
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

**_ The Role_**

Working as part of a small team of Clinical Administrators, reporting to a Team Leader, this position is to triage clinical referrals and ensure the efficient and effective scheduling of Clinical & Allied Health staff/contractors to Home Care clients for services. With a strong focus on customer service, Clinical Administrators take calls and provide an important link between the client and their Client Service Managers and CHSP Service Coordinators, relaying information that is key to ensuring positive outcomes for clients.

This position is offered on a permanent full-time basis working from our Head Office in Subiaco, on a rotating roster covering Monday to Friday anywhere between 6am to 6pm predominantly based from our Subiaco corporate office. _The rotation roster is 8:30am to 4:30pm and 7:30am to 3:30pm_.

**_ Key responsibilities:_**

Scheduling:

- Efficiently rostering clinical and allied health services to ensure client needs are met and the team’s rosters are optimised to meet the required KPI’s along with liaising with clients to book and confirm these services.
- Scheduling services to optimize use of staff in line with their availability and location to minimize travel time and service times.
- Ensuring all unallocated services occurring from unplanned leave have a suitable replacement and communicating these changes effectively.

Administration:

- Maintaining the Client Management system, ensuring both staff and client details and availability are accurate and kept up to date, updating details in the system where required.
- Effectively managing the queue to triage all referrals, and determine the urgency, and services required to meet the requests.
- Ensuring client’s packages or accounts are charged consistently for any clinical service time.

Customer Service & Relationship Management:

- Ensuring the internal Clinical & Allied Health team are fully utilized across the Home Care programs, as well as maintaining effective relationships with approved external providers to attend services when the internal team are not available.
- Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff.

Training and Professional Development:

- Attending and actively participating in compulsory training and professional development sessions and team meetings for both the Resourcing Team and the Clinical & Allied Health Team.
- Contributing to the continuous improvement of own work practices and enhancing the professional development of self.

**_ About you_**

The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally you would have experience with rostering or scheduling and knowledge of Allied Health services within the Aged Care Industry. Experience with client management systems such as Comcare/and or E-case are desirable.

**_ Essential Criteria:_**
- Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance _(within 6-months validity)_
- Successful completion of pre-employment form and reference checks
- _Experience or understanding of Clinical & Allied Health Services._
- Willingness to attend a paid 6-day induction at our River

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