Residential Concierge
3 days ago
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless,.
**Abode**, located in beautiful St Leonards, is a dual tower residential apartment building with commercial tenants on the ground floor. With shared amenities such as indoor pool, gym and concierge we are delighted to offer the Residents at Abode personalised service and beautifully maintained common areas.
**The Role**
We are currently seeking a service superstar to join our team as **Residential Concierge** on a full time basis.
As the first point of contact at the property, primarily supporting the PM shift (3pm-11pm), you will hold the primary responsibility for creating a genuine and welcoming impression to all residents, external stakeholders, visitors and suppliers. You will also be responsible for:
- Key security, front door & garage door management (ie. intercom)
- Receipt, distribution and delivery of mail, parcels and large packages
- Maintain up to date records including but not limited to daily logs, resident database and daily audits
- Property walks to ensure amenities are secured at the relevant time schedules
- Support the scheduled spot cleaning and sanitisation of common areas to ensure property cleanliness standards are met at all times
- Ensure privacy and confidentiality is maintained at all times.
**About You**
- Previous experience in a service centred role is beneficial ie. retail, hospitality, forward facing admin etc
- Clear communicator with estabilished organisation skills
- Computer savvy - this role requires use of Microsoft Office products as well as a specialised database
- Demonstrated ability to create genuine relationships whilst maintaining professionalism at all times
- A customer-focused detail-oriented attitude, driven to exceed the expectations of residents
- Valid Australian work rights
**The Perks**
- Conveniently located within close proximity to public transport (bus & train)
- Global accommodation, food and beverage discounts with Accor
- Fantastic career opportunities across the Group
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
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