Groups Reservations Executive Mercure Gold Coast

4 weeks ago


Gold Coast, Australia AccorHotels Full time

**Groups Reservations Executive | Mercure Gold Coast Resort**

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have an opportunity for a proactive and dynamic **Group Reservations Executive**.

This fantastic opportunity will be a Monday - Friday role

**WHAT YOU WILL BE DOING**:

- Managing and guiding your clients from confirmation of booking through to post stay including processing group payments, cancellations, rooming lists, and contract terms and conditions.
- Establish a strong working relationship with your clients directly.
- Accurately process group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
- Enhance the business partnership by establishing strong relationships and accuracy in addressing groups needs/requirements
- Produce reports and statistics as requested, including lost business and group forecasts.
- In collaboration with the Reservations Manager, allocate hotel inventory with a special attention paid to group reservations.
- Assist the Sales team in overseeing and submitting corporate account plans and contracts.

**WHAT IS IN IT FOR YOU**:

- Working as part of a skilled team within a 292-room resort, spanning over 3.5 hectares of manicured gardens.
- You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
- Potential ongoing employment opportunities within the Resort and Accor Hotels. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, will give you opportunities to learn new skills and grow your career.
- Employee benefits within the exclusive ALLHeartist Program and exclusive to this amazing property

**YOUR EXPERIENCE AND SKILLS INCLUDE**:

- Desire to learn, develop and innovate in whatever you do.
- Strong attention to detail, highly organised, able to multitask and meet deadlines.
- Excellent verbal and written communication skills.
- A passion for guest engagement, combined with a strong sales approach and passion for driving and generating business.
- Experience with Opera PMS or Sales & Catering preferred but not essential
- Excellent problem-solving skills and the ability to ‘think on your feet’.
- Have previous experience in a Group Reservations or Reservations role, ideally within a resort environment preferred but not essential.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway**

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.



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