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Audio Visual Technician

7 months ago

Melbourne, Australia Programmed Skilled Workforce Full time

Tier 1 Client
- Excellent Docklands location
- Concierge/AV Support Specialist

**CONCIERGE AND AV SUPPORT SPECIALIST**

**THE CLIENT**

We have an exciting internal role representing a leading bank and financial services provider who are dedicated to delivering exceptional service for their customers. With a focus on professionalism, innovation and seamless service delivery, they are seeking an enthusiastic Concierge and Audio-Visual (AV) Support Specialist.

**THE ROLE**

As a Concierge and AV Support Specialist, you will play a key role in ensuring that corporate events and facilities run smoothy. From managing conference room bookings to providing technical support during events - your eye for detail and strong communication skills will assist in delivering a world-class experience for clients and stakeholders alike. You will be based in the heart of Docklands and rewarded handsomely for your efforts

**RESPONSIBILITIES**
- Attend daily stand-up meetings - coordinating with reservation and reception to manage conference room bookings effectively
- Act as a liaison between the Client Services team and external vendors to launch events
- Greet conference participants and ensure their needs are met during their visit
- Manage the Concierge and AV team between two buildings - ensuring optimal service coverage
- Communicate with clients effectively to understand their space & AV requirements for events - setting up and breaking down rooms according to those specifications
- Conduct pre-event system tests and report technical issues to vendors or service agents
- Handle day-to-day troubleshooting and issue resolution across AV systems
- Prepare stakeholder reports and contribute to ongoing process improvement initiatives
- Provide AV support for executive events and troubleshoot technical issues as they arise
- Willingness to work outside standard business hours to support events as and when required - occasionally assisting the concierge team with non-AV tasks such as furniture setups or catering

**ABOUT YOU**
- 3+ years' experience in a similar concierge/AV support role - preferably within a large, corporate environment
- Proficiency with Microsoft Office suite (particularly Word, Powerpoint & Excel)
- Familiarity with Agile workplace framework methodologies and environments
- Strong stakeholder management skills with a professional and courteous demeanour
- Excellent communication both written and verbal
- Ability to think logically, demonstrate innovative thinking & collaborate effectively
- Technical systems experience/background will be highly regarded
- Knowledge of AV equipment, video conferencing systems and platforms desired
- Possess a growth mindset with a commitment to continuous learning and improvement
- Flexible availability to cover service needs as and when needed

**NEXT STEPS**

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.**
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