Booking Agent

**Vacancy No**
- VN10704

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- SCR

**Department**
- Clerical

**Region**
- Gold Coast

**Site**
- Varsity Lakes

**Applications Close Date**

**Description**
- ABOUT US
Integral Diagnostics Group (IDX Group) is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. As one of the largest radiology providers in Australia, IDX Group has established a strong reputation for quality, excellence, and innovation.
South Coast Radiology (SCR) part of the IDX group is the largest radiology group in the Gold Coast region, and one of the longest standing radiology providers to Southeast Queensland. Located across our 16 convenient imaging locations across the Tweed and Gold Coast regions as well as practices in Mackay and Toowoomba.
OUR VISION,
A healthier world
Our PURPOSE
To deliver the best health outcomes for our patients
OUR VALUES
Patients first: Patients are at the heat of everything we do
Medical leadership: Improving outcomes with evidence-based care
Everyone counts: We work safely, inclusively and respect each other
Create Value: We deliver sustainable value to all stakeholders
Embrace Change: We strive for excellence, have the courage to innovate

**Key Responsibilities**
- ABOUT THE ROLE
SCR is seeking a Booking Centre Agent to join our vibrant Varsity Lake dedicated call centre on a full-time basis.
As the voice of the organisation, and often the first point of contact for many patients and referrers, this role will see you scheduling and managing of patient appointments and facilitating the pre-admission assessment process across all modalities including CT, Xray, Ultrasound, MRI, and Nuclear Medicine (Including PET) for all sites.
Reporting to the Booking Centre Manager, your key responsibilities include:

- Answering telephone calls in a courteous, professional, and sensitive manner
- Scheduling specialist appointments for our patients using our state-of-the-art RIS system - Karisma
- Quoting relevant fees and Medicare rebates to patients
- Informing our patients of preparation requirements prior to their visit
- Working as part of a multi-disciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, and administrative staff

ABOUT YOU
- Experience in a Radiology administration setting or a patient facing role (highly desirable)
- Excellence in customer service delivery in order to exceed patient and referrer expectations
- Effective communication and interpersonal skills to show patients care, compassion, and empathy
- Analytical and problem-solving skills to optimise appointment slots
- Strong attention to detail and focus on completing high quality work
- An ability to work autonomously as well as in a team environment
- Excellent time management and organisational skills with ability to meet targets

FOR YOU
- Be part of an experienced team who can share their years of knowledge
- Job stability and career development opportunities
- Dedicated in house training provided by one of our experienced trainers
- Discounted imaging services and uniforms provided
- Professional offices located in Varsity Lakes
- Opportunity to work from home (conditions apply)
- Paid parental Leave, onsite parking, community spirted in-house team events
- Health and wellbeing programs, and corporate rates for private health insurance

HOW TO APPLY
Contact us directly - skip the agency For a confidential enquiry or find out more about South Coast Radiology.