Core Operations Analyst

7 months ago

Sydney, Australia Uber Full time

**#GreatMindsDon’tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About The Team**

At ANZ Mobility, we
**#GoGetIt**, you’ll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, to discovering the best way to increase rider engagement through our membership program. This isn’t about cutting and pasting from a playbook, it’s about writing the playbook.

**About The Role**

The Australia and New Zealand (ANZ) Core Operations team is a centralised function established to oversee, optimise and execute various operational processes and platform access controls previously scattered across the Mobility organisation. The team, which sits within the Earner & Regulatory Ops vertical, plays a crucial role in ensuring that all driver-partners on the platform are compliant with ridesharing regulations and other requirements.

You will be responsible for ensuring that critical processes are operating effectively and fully aligned with local regulations in the markets in which Uber ANZ operates, and for identifying and operationalising ways to improve outcomes for Uber, our driver-partners, and local regulators. This includes developing and enforcing our driver-partner access criteria in line with regulatory requirements, making sure processes are efficient and effectively executed through sound process design and assurance in addition to leading projects aimed at remediating potential gaps and unlocking value through amongst other things, offshoring and automation. The role will also involve performance-managing, overseeing and supporting junior team members based locally and offshore support functions.

**Your Impact in Role**
- Be the owner of core processes that maintain our driver-partners local regulatory compliance and seamless operations and lead the timely and effective remediation of operational issues as they arise.
- Project manage, design and/ or implement new processes to meet ever-changing regulatory obligations and business needs - keeping driver-partner safety and experience front of mind.
- Manage, leverage, challenge and support junior team members based locally and potentially offshore support teams. This includes helping prioritise their workload, challenge their problem solving and remediation of root causes.
- Become the team's technical expert, able to challenge complex SQL queries, data analyses and quality-assure set up of critical compliance tools.

**The Experience You’ll Bring**
- Experience with complex problem solving, root cause analysis with data manipulation, designing and optimising processes in a high growth and fast changing environment.
- The ability to problem-solve, drive a project independently and help secure agreement from partners driven by competing interests. Proven analytical capabilities: The ability to seek out and analyse data to back-up sound recommendations (SQL experience preferred).
- Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. You will also have an interest in crafting, improving and scaling new processes.
- A customer-centric attitude that actively considers the real-world experience of driver-partners using the Uber App in our multifaceted regulatory markets. You also never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.

**What's in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today.

We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects empl

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