Itsm Lead

2 weeks ago

Sydney Central Business District, Australia D4C Full time

Who are we?
Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of John Holland, Service Stream and WSP to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney.
What we are passionate about
D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.
Collectively, we are committed to “Delivering Differently”, asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce.
What are we looking for?
As the IT Service Management (ITSM) Lead you will play a crucial role in overseeing and optimising the organisation's IT service delivery processes. Your primary responsibility will be to design, implement, and maintain IT service management strategies that align with the business's goals, ensuring the highest level of efficiency, customer satisfaction, and service quality.
The opportunities in this role / roles includes, but are not limited to:

- Work with our Joint-Venture partner to ensure audits are carried out on time
- Review and resolve any audit defects / findings
- Build and maintain relationships with key Technology vendors
- Ensure contracts are renewed or terminated based on business requirements in advance of the renewal date
- Support & guide the Helpdesk on Cyber related incidents
- Work with our Joint Venture partners and vendors to ensure controls are in place to mitigate Cyber threats
- Participate in Technology meetings to understand broader business challenges and opportunities

**Essential Requirements**:

- Relevant tertiary qualification
- ITIL Foundation
- In depth knowledge of a Service Delivery function
- Helpdesk metrics, SLAs, KPIs
- ISO27001 awareness
- Leadership capability
- Clear and positive communication

This role is important to our future growth and impact. We are looking for someone who has a can-do, positive attitude, who is consultative and able to get things done.
D4C commits to delivering water for our customers, to protect Sydney's iconic way of life and leave a legacy for future generations. The D4C consortium is comprised of industry leading organisations and together we care deep about what we do and how it affects the community as well as our people. We are committed to “delivering differently” by building and promoting a diverse, inclusive and flexible workplace, as well as fostering a culture where the environment and the safety of our people are our top priority.

  • Itsm Lead

    2 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    ITSM Lead **Primary Details** Time Type: Full time Worker Type: Employee - Location: Parramatta - Type: Permanent, full time **The opportunity** As an ITSM Lead you will be accountable for the operational performance of the specific IT Services you manage, ensuring agreed targets and service levels are consistently achieved. You will ensure that customer...

  • Itsm Analyst

    4 weeks ago

    Sydney, Australia Preacta Full time

    ITSM/ ITIL - Change Management - Incident/ Problem Management **ITSM Analyst** The ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services. This offers an opportunity to gain experience in ITSM processes, contribute to process improvement, and develop a foundation for a career in...

  • Itsm Analyst

    1 week ago

    Sydney, New South Wales, Australia Preacta Full time

    ITSM/ ITIL Change Management Incident/ Problem ManagementITSM AnalystThe ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services.This offers an opportunity to gain experience in ITSM processes, contribute to process improvement, and develop a foundation for a career in IT Service...

  • Itsm Practitioner

    2 weeks ago

    Sydney, Australia QBE Insurance Group Limited Full time

    ITSM Practitioner **Primary Details** Time Type: Full time Worker Type: Employee - Location: Parramatta - Type: Permanent, full time **The opportunity** We have an opportunity available to join the Technology Team as an ITSM Practitioner, to undertake and support the execution of primarily one or more ITIL service management processes within the ITSM...

  • Developer - ServiceNow ITSM

    1 week ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Developer - ServiceNow ITSM Westpac Banking Corporation Sydney, Australia Developer - ServiceNow ITSM Westpac Banking Corporation Sydney, Australia Posted 3 days ago Permanent Competitive Developer - ServiceNow ITSM Job DescriptionHow will I help?This role is part of the Infrastructure and Service Management team and liaises with Tech Leads and Business...

  • ITSM & ServiceNow Specialists

    1 month ago

    Sydney, Australia M&T Resources Full time

    SydneyIT & Telecomms Business AnalystHigh levels of flexibility, Sydney CBD and WFHIconic Australian finance company, large project and dynamic teamPermanent & Contract rolesITSM & ServiceNow Specialists– 1 x contract lead role– 1 x permanent role The Company: This iconic Australian Financial Services Company has a renowned global reputation and is...

  • ITSM & ServiceNow Specialists

    3 weeks ago

    Sydney, Australia M&T Resources Full time

    SydneyIT & Telecomms Business AnalystHigh levels of flexibility, Sydney CBD and WFHIconic Australian finance company, large project and dynamic teamPermanent & Contract rolesITSM & ServiceNow Specialists– 1 x contract lead role– 1 x permanent role The Company: This iconic Australian Financial Services Company has a renowned global reputation and is...

  • ITSM & ServiceNow Specialists

    1 week ago

    Sydney, New South Wales, Australia M&T Resources Full time

    SydneyIT & Telecomms Business AnalystHigh levels of flexibility, Sydney CBD and WFHIconic Australian finance company, large project and dynamic teamPermanent & Contract rolesITSM & ServiceNow Specialists– 1 x contract lead role– 1 x permanent role The Company: This iconic Australian Financial Services Company has a renowned global reputation and is...

  • Cmdb Technical Analyst

    3 weeks ago

    Sydney Central Business District, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 258837- Initial 6 months contract + Extensions - Location: CBD - Hybrid Work Environment Our client a leader in its field is looking for a Service Now specialist. Our client is embarking on an uplift of the ServiceNow...

  • IT Service Delivery Specialist

    1 week ago

    Sydney Central Business District, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and...

  • ITSM, ITOM

    2 weeks ago

    Sydney, Australia Ubank Full time

    About us  At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. With ubank, our customers can discover what it feels like...

  • Service Desk Manager Global Education Provider

    2 months ago

    Sydney Central Business District, Australia Robert Half Full time

    Transformative, visible & hands-on Service Desk Manager role focusing on team management, automation & business engagement. Global Education provider **THE COMPANY** This organization is a large and well-known Australian Education provider employing 5000+ staff in office locations across Australia, New Zealand, North America, Europe, Africa, Asia, and the...

  • Scrum Master, Itsm

    1 week ago

    Sydney, New South Wales, Australia Westpac Banking Corporation Full time

    Scrum Master, ITSM & Customer AppsHow will I help?An exciting opportunity is available for a Scrum Master within the Service Management Platforms team supporting 2 persistent team squads for IT Service Management (ITSM) and Customer Apps.You will support the Product Owners, Software Engineers, Developers and their teams to drive the delivery of high-quality,...

  • Servicenow Consultant

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    This is an initial 6 month contract opportunity with strong possibilities of extension. **Your new company** Join one of the largest NSW Government Departments. Be part of a dynamic team driving innovation and delivering high-quality services. Immerse yourself in a culture that nurtures creativity, collaboration, and personal grow. **Your New Role**: In...

  • End User Support Manager

    5 days ago

    Sydney Central Business District, Australia HAYS Full time

    A Permanent End USer Support Manager opportunity at a growing Media company **Your new company** This End User Support Manager is a great job opportunity of working for a growing media company based in Sydney CBD. **Your new role** ***As a End User Support Manager, you are responsible for both the management and delivery of key Technology services...

  • Service Desk Coordinator

    3 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Rapidly growing construction company on the hunt for a Service Desk Coordinator for an ASAP start. **Your new company** *** Hays have partnered exclusively with a rapidly growing Japanese multinational to appoint an experienced Jira and ITSM expert to an initial 6-month contract. With the pace the business is growing at, and a fast-approaching office move to...

  • Scrum Master, Itsm

    1 week ago

    Sydney, Australia Westpac Banking Corporation Full time

    Scrum Master, ITSM & Customer Apps **How will I help?** An exciting opportunity is available for a Scrum Master within the Service Management Platforms team supporting 2 persistent team squads for IT Service Management (ITSM) and Customer Apps. You will support the Product Owners, Software Engineers, Developers and their teams to drive the delivery of...

  • IT Service Management Lead in Sydney

    1 week ago

    Sydney, Australia WiseTech Global Full time

    WiseTech Global is a world-leading software company building software for the global logistics industry. We are united in our mission to create breakthrough products that enable and empower those who own and operate the world's supply chains. More than 18,000 logistics organizations use our software solutions, including 24 of the top 25 global freight...

  • Service Delivery Lead

    1 month ago

    Sydney, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **ITIL** **Service Delivery Lead** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part...

  • Service Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated ITIL Service Delivery Lead to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in...