Boutique Store Manager

7 months ago

Sydney, Australia Savers Australia Full time

492856
- Sydney, NSW, Australia
- Store Leadership
- Full time

**About our Business**

Since our humble thrift shop beginnings, we’ve come a long way in the second-hand space, growing into a global reuse champion and driver of the Thrift Proud movement. As champions of reuse, we’re committed to keeping one-of-a-kind finds out of landfill and helping people reuse, repurpose and upcycle - to experience the joy of thrift shopping for the good of hip pockets, and the planet. But how we do it, and the people that we do it with, matters a great deal.

Following a rich 25-year history of operating in Melbourne and Adelaide, we have expanded into Sydney And now in a Savers Australia - first, we are set to open a boutique in Darlinghurst later this year.

**About the Role**

Reporting to the District Manager, you will lead our first ever boutique team in our new Darlinghurst store. You will be responsible for managing store performance to budget, developing your team’s capability, all while ensuring our customers receive exceptional service.

A typical day might include:

- Analysing the previous week’s results and adjusting the sales floor to maximise sales
- Creating an enticing display of leather jackets, tying in fun bags, jewellery and shoes
- Meeting with the Warehouse Operations Manager to discuss the product needs of the store
- Coaching a team member on how to provide amazing service at our registers
- Welcoming a new team member into our business, ensuring they are having an engaging onboarding experience
- Leading by example and role-modelling outstanding customer service by engaging with our wonderful customers.

**About You**

To ensure you can hit the ground running, you will have a mix of the following:

- Availability for full time hours across Monday to Sunday on a 3-week rotating roster.
- Prior experience managing teams in a fast-paced environment - you might have worked in retail, hospitality, or other customer-focused industries.
- An eye for fashion and a creative flair - you enjoy discovering unique pieces and integrating them into your own individual style.
- Passion for secondhand shopping - you are a thrifter and passionate about making secondhand, second nature.
- Strong communication, coaching and leadership skills - you know how to empower and inspire your team to achieve their goals.
- Impact driven - you want to make an impact on your team and your community.
- Customer focused - we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors.
- Eager to learn - you are always looking to find a better way, adapt and improve.
- Do the right thing - you are passionate about standing up for what’s right and doing what you say you will.
- Celebrate uniqueness - we are made up of people from many different backgrounds, so you recognise that we all have something special to contribute.

We are a team of thrifters, always searching for the unique and one-of-a-kind finds. With training, career development, and bonus opportunities, and discounts across a range of retailers, travel and attractions our team is a great one to be a part of. You’ll positively impact team members, customers, donors, your community, and the environment.

If you are a senior store or multi-site manager that feels passionate about making secondhand, second nature, we want to meet you

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