Assistant Boutique Manager Nsw

4 weeks ago

Sydney, Australia Coco & Lola Full time

**Assistant Boutique Manager**
**FULL TIME**
**Sydney NSW**

**Coco & Lola** is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, **Coco & Lola** has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service and a standout omnichannel experience to our customers Australia-wide.

As the **Assistant Boutique Manager**, you will have an in-depth understanding of premium boutique customer service, be a genuine and inspiring team leader, and most importantly be dedicated to creating memorable and long lasting customer relationships and unique tailored shopping experiences.

**About the Role**

Working in a fast-paced and inspiring environment our **Assistant Boutique Manager** will be responsible for managing and upholding the Coco & Lola company core values along with setting and delivering a premium level of customer service. You will be a natural leader, committed to inspiring, motivating and up-skilling your team by identifying opportunities within the customer journey, structure and presentation of the Boutique.

As the **Assistant Boutique Manager** you will be a brand ambassador for Coco & Lola in every facet. You set the tone and customer experience expectations for the team and boutique floor each day.

In a hands-on customer focused role, you will assist in leading and executing the Customer Experience strategy. You will have the natural ability to think strategically to identify missed opportunities and respond intuitively to each customer's needs and develop this within your team.

With the support and guidance of the Boutique Manager you will lead and inspire your team to develop authentic and genuine customer relationships, drive strong sales results and deliver a store with an exceptional level of customer service.

Providing a memorable and seamless omni-channel customer experience and service is of high priority for Coco & Lola.

**Role Description & Responsibilities**:
Deliver exceptional customer experience, driving profitable outcomes, and representing company values.

Assist in the leading, training and development of our team Coco Stylists to provide exceptional, authentic and genuine customer service that inline with our core values.

Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards.
Assist in leading and executing the store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
- With the guidance and leadership of the Boutique Manager, assist in executing the Retail Monthly Strategy, Customer Experience objectives, goals and outcomes.
- Assist in building and maintaining the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base.
- Collaboratively work with your team to drive strong sales, customer experience results and conversions.
- Assist in inspiring, motivating and up-skilling the team by identifying opportunities within your boutique to enhance the customer journey.
- Develop strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor.
- Take pride in maintaining an in-depth knowledge of the products, brands and industry trends and share this with the wider team.
- Ensure all areas of the boutique's customer journey and visual presentation are held to the highest standard.
- Exemplify a passionate approach to the Coco & Lola brand and customer experience.- Uphold company values.
- Assist in mentoring, leading and inspiring your team to achieve the companies KIPs and Customer Experience goals and outcomes.
- Assist in overseeing and managing the Visual Merchandising weekly operations and requirements in line with creative direction.
- Exceptional communication skills and impeccable attention to detail.
- Be responsible for meeting the Coco & Lola standards of professionalism as provided to you at the beginning of your employment
- Responsible for managing the Boutique when the Boutique Manager is not present - this may include conducting the Manager role for an extended period if the store manager is on leave or not currently employed.
- Assist in leading the start of day and end of day procedures.

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