Sneaker Laundry Retail Manager
2 weeks ago
Are you passionate about sneakers and looking for an exciting role where you can lead with energy and creativity? **The Sneaker Laundry**, Australia’s premier sneaker care brand, is on the hunt for a hands-on **Retail Manager** to oversee our **Martin Place** and **Zetland** locations.
We’re a vibrant team of youthful spirits who live and breathe sneaker care. Our vision is bold: to become the **world's leading sneaker care brand**. If you’re enthusiastic, love sneakers, and have experience in **customer service** or **retail**, we want to hear from you
**What You'll Do**
- **Be Hands-On**: Roll up your sleeves and get involved in sneaker cleaning and restoration - on-the-job training provided
- **Lead the Team**: Manage and inspire a dynamic team to deliver exceptional service and quality care.
- **Operations Management**: Oversee the cleaning volume and staff at both the **Martin Place** and **Zetland** stores.
- **Roster Management**: Create and manage rosters within budget while ensuring seamless operations across both locations.
- **Performance Tracking**: Monitor and analyze store performance metrics to ensure targets are met.
- **Customer Service Excellence**: Be the face of The Sneaker Laundry, delivering outstanding experiences for sneaker enthusiasts and everyday customers alike.
**Who You Are**
- Enthusiastic about **sneakers** and their care.
- Have prior experience in **retail** or **customer service** (bonus points if you've led a team).
- Organized, proactive, and able to juggle multiple tasks with ease.
- Energetic and ready to embrace a hands-on role.
- A strong communicator who can motivate a team and foster a positive work culture.
**Why Join Us?**
- Work with a fun, passionate, and **energetic team**.
- Be part of an **innovative, fast-growing brand** with global ambitions.
- Receive **on-the-job training** in sneaker cleaning and restoration - no prior technical skills required
- Enjoy a role that mixes creativity, leadership, and customer interaction.
**How to Apply**
If you're ready to step up and lead our Sydney stores to greatness, send us your **resume** and a **cover letter** telling us why you're the perfect fit. Let's make sneaker care history together
**Job Types**: Full-time, Part-time, Permanent
Pay: $65,000.00 - $75,000.00 per year
Expected hours: 38 per week
Schedule:
- 8 hour shift
Supplementary Pay:
- Overtime pay
- Penalty rates
Application Question(s):
- Provide an example of a customer service issue you had and how you resolved it.
- Have you got any experience cleaning sneakers? Even if your own? Describe how much knowledge you have about sneaker care so far.
**Experience**:
- Retail: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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