Food & Beverage Supervisor - Ibis/pullman - Brisbane Airport Hotels Group

3 days ago

Brisbane Airport, Australia Brisbane Airport Hotels Group Full time

We currently have the opportunity for a customer service-oriented professional to join our friendly and service-focused Food & Beverage team as a Food & Beverage Supervisor on a full-time or part-time basis. Our next Food & Beverage Supervisor will be someone born for the hospitality industry who will go above and beyond to ensure our reputation for outstanding service is upheld.

**About Us**

**The Brisbane Airport Hotels Group** encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.

**About the role**
- Assisting the Restaurant & Bar Manager with day to day operations of all Food & Beverage outlets.
- Maintain a constant focus on providing excellent guest experience at all times.
- Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.
- Assist in recruitment and induction of new team members.
- Ensure that team members are briefed on all specials and standard menu items.
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment.
- Handle any escalated guest complaints
- Provide courteous, efficient and professional service to exceed guest expectations.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Know the hotel products & facilities and upsell at every opportunity.
- Maintain standards of hygiene for food handling and presentation.
- Liaise with the Kitchen on special requests or delayed meals.
- Supervise day to day food & beverage requirements.

**About You**
- Have an absolute “can do” attitude.
- You will ideally have previous experience in a similar role, and are looking to work in a larger operation or a Team Leader ready for their next step.
- Previous experience within a hotel environment is preferable, however not essential.
- Flexibility to work a variety of shifts as the business requires; including late finishes, weekend and public holidays.
- Good knowledge of food and beverage service and products.
- Have Responsible Service of Alcohol certification (mandatory).
- Well-groomed and professional in appearance.
- Flexible to work variable shifts including early starts, weekends and public holidays.
- RSA & Food Safety Certificate is essential.

**The benefits for you**
- Fun & flexible work environment
- We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
- Sense of belonging through diversity & inclusion
- Accor Worldwide discounts.
- Learning & development for your career progression
- Subsidized onsite parking & discounted Air Train weekly pass

**Job Types**: Full-time, Part-time

Pay: $28.00 - $43.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Public holidays
- Rotating roster
- Weekend availability

Application Question(s):

- Do you have regular access to a reliable vehicle?

**Experience**:

- Food & Beverage Supervisor: 1 year (preferred)

Licence/Certification:

- RSA and Food Safety Certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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