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Regional Support Manager

4 weeks ago

Upper Mount Gravatt, Australia Southern Cross Care QLD Full time

Rewarding leadership role providing support to our Aged Care Homes
- Competitive salary package/benefit of NFP salary sacrifice options
- Supportive organisation/great staff culture

SCCQ has an exciting opportunity for an experienced leader, in the role of **Regional Support Manager, **to provide operational leadership and support to our residential aged care homes across the **North Coast Wide Bay region**.

**What can Southern Cross Care Queensland offer you?**
- Competitive salary package + benefit of NFP salary sacrifice options
- Financial support programs
- Supportive organisation with great staff culture
- Ongoing individualized training and mentoring programs
- Employee Assistance Program for employees and their families
- Purpose driven organisation making a real difference

**About the role**

Reporting to the Head of Residential Aged Care, working in this key role of Regional Support Manager for your region your focus will remain on supporting our homes in Murgon, Nanango and Caloundra through:

- Coaching, guidance, mentoring and supporting Residential Managers and staff within the homes, encouraging a high-performance culture, committed to our philosophy of ‘Known and Loved’
- Providing relief and/or supporting the Residential Manages, and providing advice on the full range of operational support areas to ensure care and service excellence and customer focused outcomes for all stakeholders
- Leading the team of Residential Managers in the region and managing resources efficiently to ensure the highest quality of life for residents across the residential aged care homes in the region
- Accountability for the stakeholder experience as measured by a positive net promoter score (NPS), compliance with Aged Care Standards and business performance that is sustainable and in line
with agreed targets clinical outcomes
- Ensuring staff within the homes have the knowledge and skills to provide care and services that comply with the applicable standards as well as supporting all homes in the region to achieve accreditation and being a key support partner during accreditation reviews and audits
- Assisting the homes with all required matters including human resource and operational management of the residential aged care homes as well as providing business and administrative support to them
- Fostering and promoting autonomy of operations at each individual home recognizing the importance of the individual homes while at the same time assisting each home to be viable through sharing of resources and providing support, guidance and oversight of business
operations.

**What will you bring to the role?**
- Bachelor degree in nursing, business management or human services field or significant experience deemed equivalent
- Clinical background with current AHPRA registration
- Minimum 5 years’ experience within the Aged Care industry
- Previous experience leading, monitoring and driving operational performance
- Demonstrated leadership and people management skills
- Operational management skills including effective financial management, people management and resource utilization
- Proven effectiveness in leading a geographically dispersed team and the ability to travel and visit different homes
- Demonstrated experience in the management of a residential aged care home
- Strong knowledge of operating requirements within the Health/Aged Care Industry
- Knowledge of legislative and operating requirements within the Aged Care Accreditation Standards and experience in accreditation reviews and audits
- Strong experience in all areas of financial management, budgeting, variance reporting and monitoring
- Demonstrated leadership and people management skills
- Ability to promote SCCQ to the community as a provider and employer of choice
- Demonstrated leadership and people management skills
- Highly developed verbal, written and interpersonal communication skills, with an ability to communicate with all stakeholders
- Ability to travel intrastate with overnight stays (including weekends) at short notice

**_Who is Southern Cross Care Queensland?_**
- Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community._
- Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland._
- We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do._
- At SCCQ, we are just as focused on creating a culture where every person matters. Our cul