Customer Success Coordinator

3 months ago


Marrickville, Australia Brooklyn Boy Bagels Full time

**About us**

Brooklyn Boy Bagels is Sydney's first true artisan New York bagel bakery and cafe. From kettle-boiling to hand-rolling, long cold fermentation and top-quality produce, we put our hearts and souls into our bagels. We don't cut corners, so Australians can enjoy bagels the way they are meant to be: chewy, malty and with the necessary depth of flavour.

If you have an experienced in office environment with a great personality, you're the right person to join our company.

This Office job is a pivotal role responsible for managing relationships with our existing wholesale and retail accounts, and providing administrative support to our Production, Delivery, and Sales team. The focus of the role is a balance of administrative duties and client management - to provide an excellent customer experience from point of order and through the lifetime of their relationship with Brooklyn Boy Bagels. This includes working closely with our Customer Success Coordinator to identifying customer challenges, and helping our Production and Delivery team with collating daily ordering reports.

Reporting to the Operations Manager, this role is crucial to help the business achieve its ambitious growth plans.

**Daily Tasks**:
Resolving customer complaints efficiently, and escalating feedback to relevant departments.

Be the “Voice of the Customer” - ensure customer feedback is heard and acted upon.
- Help with the onboarding process for new accounts/customers.
- Coordinating delivery instructions with our drivers daily to ensure our customers receive their orders.
- Ensuring all documents are accurate and updated daily.
- Providing light administrative support, such as printing, scanning, and filing for the wider team.
- Managing and Issuing the daily production plan for our production team (including pastry, bakery, and packing).

The role requires working out of our Marrickville office both weekend days, 9am-5pm.

**Your Knowledge and Ability**:

- A passion for delivering high quality customer service.
- Strong communication, analytical and problem-solving skills.
- Demonstrated time management skills.
- 1-2 years experience in an administrative or a similar role.
- Previously office management and sales experience is highly desired.
- Great proficiency in using Microsoft Suites platforms: Outlook, Excel, Word

Note: Driving Licence is essential

**How to apply**

**Job Type**: Part-time

Pay: $37.00 per hour

Expected hours: 16 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Morning shift
- Weekends only

Ability to commute/relocate:

- Marrickville, NSW 2204: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Office Job: 1 year (preferred)
- Customer support: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person


  • Project Coordinator

    3 months ago


    Marrickville, Australia BOOStudio Full time

    **Role Overview** Amidst an exciting expansion phase, we're seeking a dynamic Project Coordinator to join our energetic BOO team at our Marrickville (SYD) hub. Take on this essential role to support our account management team, ensuring exceptional customer service for both prospective and current clients. This role offers great variety - you'll oversee...

  • Production Coordinator

    3 months ago


    Marrickville, Australia Australian Manufacturer Full time

    **Production Coordinator** **ABOUT Us** Located in Marrickville (10 minutes walk from Sydenham Station), we are an Australian wholly owned company with HACCP accreditation offering a full range of food manufacturing, processing, packaging and product recipe development services. **The Position** We invite a **reliable**, **motivated**and **enthusiastic**...


  • Marrickville, Australia Adept Fire Protection Services Full time

    **About us**: Adept Fire Protection Services is one of Australia's fastest growing fire protection companies. We offer a variety of services from the supply and installation of all fire systems, as well as the inspection and maintenance of fire systems. We are looking for new members of the team to continue their personal and professional growth, as part of...


  • Marrickville, Australia On Demand HR Full time

    About UsHoriso is a leading Australian manufacturer and distributor of advanced, sustainable shading solutions, catering to architects, developers, and builders across sectors such as commercial, hospitality, government, and residential. Committed to delivering innovative designs and eco-friendly technologies, we offer a range of energy-efficient products....

  • Support Coordinator

    4 months ago


    Marrickville, Australia Flourish Australia Full time

    **Use your sector expertise and support people with a lived experience to link with appropriate supports and achieve their goals!**: - **Salary starting at $77,500 per annum plus super with generous leave provisions and flexible working conditions**: Flourish Australia has an exciting opportunity for a** **Support Coordinator** to join our established...


  • Marrickville, Australia Gelato Messina Full time

    Gelato Messina We're looking for the newest member of our Head Office team - someone who loves people, is super organised, and has customer service at heart. You'll help to develop and deliver our staff engagement programs, provide support to our stellar Brand & Marketing Team and be in charge of our brand new office. - Amazing opportunity to join one of...

  • Service Coordinator

    4 months ago


    Marrickville, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers in the **Inner West Sydney**...


  • Marrickville, Australia On Demand HR Full time

    About Us Horiso is a leading Australian manufacturer and distributor of advanced, sustainable shading solutions, catering to architects, developers, and builders across sectors such as commercial, hospitality, government, and residential. Committed to delivering innovative designs and eco-friendly technologies, we offer a range of energy-efficient products....


  • Marrickville, Australia Achieve Logistics Solutions Full time

    We are a well established wholesale food distributor looking for an experienced Administration / Customer Service Assistant to join our growing team. This jobs calls on your all round office skills including general admin, accounts, operations and logistics.You will need to be comfortable with performing a variety of duties. This may include general adhoc...

  • Marketing Coordinator

    5 months ago


    Marrickville, Australia Mud Australia Full time

    Mud Australia’s continued success comes from the many people who work with us in our studio, office and stores.- We seek and recruit diversity for the many benefits it brings to our business. We embrace equal employment opportunities and fair workplace practices.- We're proud to offer our employees: - — Generous staff discounts- — Wellness program- —...


  • Marrickville, Australia Bloom HR Full time

    Fixed terM/Full time 35 hours per week - Salary up to $85K plus super and salary packaging **The Organisation** Our client is the peak Aboriginal organisation in the NSW child and family welfare sector. They an Aboriginal community controlled organisation, a not for profit and are leaders in working with their members to drive down the over representation...


  • Marrickville, Australia Achieve Logistics Solutions Full time

    We are a well established wholesale food distributor looking for an experienced Administration / Customer Service Assistant to join our growing team. The role can be either full time or permanent part time. This jobs calls on your all round office skills including general admin, accounts, operations and logistics.You will need to be comfortable with...


  • Marrickville, Australia Achieve Logistics Solutions Full time

    We are a well established distributor looking for an experienced Accounts / Customer Service Assistant to join our growing team. The role will start as casual with a view to moving to permanent part time. Required Monday to Thursday, for 24-30 hours per week. This jobs calls on your all round office skills including general admin, accounts payable, accounts...


  • Marrickville, Australia COLOMBIAN CONNECTION COFFEE PTY LTD Full time

    **COLOMBIAN CONNECTION COFFEE PTY LTD** **ABN: 64 605 087 063** **Position Opportunity**:Business Operations Coordinator **Company description** We specialize in providing the highest quality coffee while staying true to our values of ethical practices and sustainability. **Opportunity** **Job description** As an Information and Organisation...


  • Marrickville, Australia Chargrill Charlie's Full time

    About Chargrill Charlie'sWe're a leading Australian brand that's been serving up delicious chicken and chips since 1989. Our team is passionate about providing exceptional customer service and creating a welcoming atmosphere for our guests.Job SummaryWe're seeking a Front of House Team Member to join our crew! As a key member of our team, you'll be...


  • Marrickville, Australia Chargrill Charlie's Full time

    About Chargrill Charlie'sChargrill Charlie's is a beloved Australian brand that has been serving up delicious chicken and chips since 1989. Our team is passionate about bringing people together over the food they love.Job SummaryWe're seeking a Front of House Team Member to join our crew! As the face of our business, you'll be interacting with customers,...


  • Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...


  • Marrickville, Australia Achieve Cafe Provisions Full time

    We are a well established wholesale food distributor looking for an experienced Operations / Customer Service Assistant to join our growing team. This jobs calls on your all round office skills including general admin, accounts, operations and logistics.You will need to be comfortable with performing a variety of duties. This may include general adhoc tasks...


  • Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...


  • Marrickville, Australia Zymus Australia Full time

    **About the job** **We’re looking for enthusiasm, positivity, and a love for customer service** - Fast-paced environment, helping to support iconic AU brands - A friendly, fun work environment that values their staff. A family business, helping customers bring to life amazing products across the F&B industry. - This role is right for you if you have a...