Passenger Service Agent

1 month ago


Mascot, Australia iDA Australia Full time

Great Opportunity for a Ground Service Agent at Sydney International Airport
- **All applicants need to hold the full work rights to work permanently in Australia as we are not able to sponsor your work visa.**_

Please note: This is Full-time role on Shift work. We are looking for someone who is able to work with all shift type: Morning shift, Day shift, and Night shift and available working on weekdays, weekends and holidays.

**Responsibilities**:

- Passenger check in, manual and DCS.
- Receive ticket, passport, check documents for validity and accept or reject documents.
- Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
- Process check in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements.
- Customer service - assessing the needs of the customer.
- Check serviceability of equipment.
- Arrange & remove tensile barriers and carpets.
- Push WCHR’s, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
- Set up, close down & stock check in counters.
- Record (written or electronic) flight data and file reports into flight files - (MEL only).
- Answer telephones enquires, operate fax & photocopy machines etc.; send telex’s as required.
- Duties as directed by Managers & Supervisors within skills base.
- Be current in Dangerous Goods Awareness.
- Observe OH & S and security requirements.
- Operate and responsible for recording of flight data.
- Filing reports into flight files.

**Requirements**:

- Experience of Cabin Crew, Passenger Service Staff, or Customer Service at Luxury Hotel
- Understanding for Japanese "Omotenashi" culture for providing the excellent customer service
- Excellent interpersonal skills
- Professional presentation and excellent customer service skills
- Excellent English written and verbal communication skills
- Japanese or other language skills are a plus
- MUST be available to work morning and night shift
- MUST be able to work on weekdays, weekends and holidays
- Proficiency in MS Office
- Understanding of cultural diversity

[Agency Info]

World Mode Holdings Group is a leading recruitment consultancy business in Japan. WMH Group has the largest market share of fashion retail job placements in Japan, with over 1,000 clients in the fashion industry.

iDA Australia is a subsidiary of WMH Group, established in Sep 2018.

**Salary**: $52,000.00 - $54,000.00 per year

Schedule:

- Morning shift
- Night shift
- Shift work

Ability to commute/relocate:

- Mascot NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you interested in learning Japanese customer communication culture?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese or any other languages (preferred)

Work Authorisation:

- Australia (required)



  • Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Passenger Service Officer, you will deliver Passenger Reduced Mobility (PRM) services, assisting and...


  • Mascot, Australia dnata Full time

    Sydney/MelbourneWe have an opportunity for an experienced training manager to join our our national training team based in Mascot OR Tullamarine. At this stage we are looking for the right person to join the team and lead the training strategy on a national level! As the successful candidate, you will be a driven and enthusiastic individual with strong...


  • Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: Customer Service As a Customer Service Officer, you will provide excellent customer service and assist...

  • Customer Service

    4 weeks ago


    Mascot, Australia dnata Full time

    Sydney International AirportHave you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on...

  • Operations Controller

    1 month ago


    Mascot, Australia Rex (Regional Express) Full time

    Pel Air is recruiting for the full-time position of Operations Controller, located at Pel-Air Head Office in Mascot, NSW. Reporting to the Operations Manager, the Pel-Air Operations Controller plans, coordinates and monitors all charter (and some non-charter) flights and provides a central communication point for day to day operations. The applicant should...

  • Operations Controller

    1 month ago


    Mascot, Australia Regional Express Full time

    Pel Air is recruiting for the full-time position of Operations Controller, located at Pel-Air Head Office in Mascot, NSW. Reporting to the Operations Manager, the Pel-Air Operations Controller plans, coordinates and monitors all charter (and some non-charter) flights and provides a central communication point for day to day operations. The applicant should...


  • Mascot, Australia Star Aviation Full time

    Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care. As a Check-In Officer, you will provide excellent customer service and assist passengers checking in for flights with one of our well-known airline...


  • Mascot, Australia FRONT AGE CONSULTING Full time

    Front Age Consulting was established in 2015 and is one of Australia’s largest employment-focused training and recruitment consultancy firm that specialises in the Aviation industry on a National and Global level. In Australia, we operate in Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart. Globally, we have partners in Asia Pacific countries and...


  • Mascot, Australia FRONT AGE CONSULTING Full time

    Front Age Consulting was established in 2015 and is one of Australia’s largest employment-focused training and recruitment consultancy firm that specializes in the Aviation industry on a National and Global level. In Australia, we operate in Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart. Globally, we have partners in Asia Pacific countries and...


  • Mascot, Australia Wymap People Full time

    Wymap People are currently seeking Airline Customer Service staff to support major Airlines at Sydney Airport on a long-term ongoing basis. **About the role**: - Supporting day to day activity for domestic flights. - Working within a fast faced environment. - Entering data into required systems to support live reporting. - Uphold client...


  • Mascot, Australia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...


  • Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As the ‘face of the company’ to clients and passengers, this role forms part of the Ground Handling Team...


  • Mascot, Australia Marken Full time

    **Title**: Operations Coordinator **Job Purpose**: Need to be identified/confirmed with current EE **Main Duties and Responsibilities** - The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines. - Work with our operating system “Maestro” to...


  • Mascot, Australia Toll Group Full time

    Company Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...


  • Mascot, Australia Marken Full time

    Description Title:   Operations Coordinator  Job Purpose:   Need to be identified/confirmed with current EE  Main Duties and Responsibilities   The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines. Work with our operating...


  • Mascot, Australia Employment Hero Full time

    **About us** Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006, offering a wide range of quality vehicles at affordable rates all-year-round. With high performing management and the market driving growth, the company is sustainably transforming by expanding its people, fleet, locations as well as its...

  • Customer Service

    4 weeks ago


    Mascot, Australia dnata Full time

    Sydney International Airportdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so, read on….Our Sydney Airport Cargo and Matraville Cargo sites...


  • Mascot, Australia DHL Supply Chain Full time

    **Work in a great team to service the airline industry** Find your place within the airline services industry with DHL Supply Chain. As a Packer, you will play an important role in ensuring passengers on our airline partners are catered to. You will be responsible for ensuring in flight supplies such as food, alcohol, headsets and blankets are delivered on...


  • Mascot, Australia dnata Full time

    Sydney International AirportWe are currently seeking individuals interested in the position of Load Controller/Centralised Load Control Coordinator. This is a specialist role within our Passenger Services Department. The successful applicant will have a high level of attention to detail, the ability to prioritise as well as multi-task in a high-pressure...


  • Mascot, Australia GSA Australia Cargo Pty Ltd Full time

    **PRIMARY DUTIES** - To assist the management of GSA Australia Cargo Pty. Ltd. in managing the operating cost to achieve optimal level of profitability. - To perform customer services and operations duties of assigned airlines. - To develop an in depth knowledge of airlines reservation systems. - Work as a team to handle customer bookings, quotations,...