Customer Service and Baggage Handlers

1 month ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
Customer Service
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

**Duties**:

- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties

Baggage Handler
As a Baggage Handler, you'll ensure that airline passengers' luggage arrive safely and without issue at the passenger's end destination. Working as part of our Baggage Handling team, you'll be an important part of each passenger's customer experience.

**Duties**:

- To collect, sort and check luggage against flight lists, making sure that items go on to the right aircraft.
- Move luggage or freight to and from aircraft holds using trucks, cargo loaders and conveyor systems
- Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies and the airport belt system

**Skills and Experiences**:
**Customer Service**:

- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry - desirable
- Relevant Airline specific training modules and courses
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Health and Safety Training
- Manual Handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite

**Baggage Handlers**:

- Competent in the operational requirements of Ground Handling
- Manual Handling experience
- Awareness of the importance in achieving on time performance goals in an efficient and safe manner
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Reliable and punctual
- Positive, proactive and able to work with mínimal supervision
- Calm under pressure

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